The Business Analyst will perform complex analyses of business goals, objectives and needs of the general business environment to align information technology solutions with business initiatives for a complex account. Serves as a subject matter expert and the liaison between technical personnel and non-technical personnel. Plans and designs complex business processes and system modifications. Makes recommendations to improve and support business activities. Gathers business requirements through a variety of techniques such as work sessions and interviews. Analyzes and documents client complex business requirements and processes; communicates these requirements to appropriate parties. Creates complex test case scenarios to be used in testing; monitors/oversees the testing of business applications to verify that all client requirements are incorporated into the system design.