ServiceNow Developer / Support Administrator - Contract

  • Los Angeles, CA
  • Contract

Company Description

Our client is one of the country’s leading healthcare companies, operating businesses in publishing, digital and broadcasting.

Job Description

Application Support Administrator

  • IT/ Support Metrics and Report Writing
  • Report writing experiences with Service Now required.

Location: Denver, CO

6 month contract     


This position provides technical customer support for end user applications and computer systems. This position monitors, supports and troubleshoots clinical systems and their supporting technologies in remote sites.




  • Ensure proactive and reactive software and hardware maintenance is performed
  • Ensure process, procedure and policy development, maintenance and compliance to ensure efficient operations
  • As a member of a rotation, provide 24/7 on-call first contact resolution for the teams we support.
  • Collaborate with other IT organizational teams in support of enterprise wide goals
  • Ability to follow processes to lead, manage and monitor all aspects of upgrading, repairing and replacing a server in our Clinic environment
  • Perform basic remote Windows server administration activities through tools such as LanDesk
  • Diagnose and resolve hardware, software and basic network connectivity problems including technologies such as DNS, WINS, DHCP, DFS, SMTP, LDAP, SNMP.
  • Strong familiarity with Microsoft SQL Server technology including start/stop services, move databases and an ability to diagnose and resolve database related issues.
  • Work with vendors and partners to remediate issues and restore service when required



  • 2-3 years of system administration and troubleshooting experience.
  • Minimum 2 years in a customer service function, supporting non-technical customers in a technical environment Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Proficient with Windows Server 2003, 2005 & 2008 Proficient with HP Server technologies including HP SIM, HP ILO, and HP/UX.
  • Proficient with remote administration and provisioning through LanDESK Proficient with Microsoft SQL Server 2005 & 2008 Network Configurations (DNS / WINS / DHCP / DFS / SMTP / LDAP)
  • Working knowledge with Unix/Linux/AIX technologies Security (Encryption / Certificates / IPSec / TLS / Policies)




Associate's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.


Contact: Eric Harrison -