About The Rock Creek Group:

Rock Creek is a leading global investment firm that applies cutting-edge technology and innovation to investments. We strive to generate returns and be at the forefront of change through public and private market investments in developed, emerging and frontier markets. 

Our Team:

Our team has extensive training and experience across investing portfolio construction, risk management, compliance, trading, operations, information systems, mathematics, physics, law, finance and economics. We come from all over the world, and we are proud of our diversity in race, gender, culture, and life experience. We share a deep conviction that experienced  energetic, and principled professionals can achieve outstanding results.

Our Values:

We strongly value openness, transparency, partnership, and knowledge sharing. Many of our colleagues have been CIOs, investment team professionals, and board and investment committee members of foundations, pension plans, and sovereign funds. We are all keenly sensitive to the complexities and needs of institutional investors and to the importance of accountability, responsibility, and governance.

Rock Creek is looking for a Technical Support Specialist to join the Information Technology team and support our diverse and talented staff in offices around the globe. At Rock Creek, the Technical Support Specialist is first and foremost a customer service role. Attitude and attention to detail are as revered as technical competency, and a successful candidate must have well rounded technical knowledge as well as the ability communicate effectively, to understand the problem, and explain its solution in a timely manner. If you like to take things apart, tinker, read tech blogs, and/or constantly strive to understand every aspect of some system, we’re definitely looking for you.

Specific Responsibilities:

- Provides support to onsite and remote users via in person, chat, email, and phone

- Video / audio conference setup and support.  Ensure all sites are connected on time and receiving / transmitting good audio / video.

- Troubleshoots and resolves hardware, software, and configuration issues

- Assist with support for video / audio conferencing problems.  Investigate faults and recommend further actions to rectify.

- Supports corporate email, Active Directory, and onsite network

- Interfaces with 3rd party vendors to troubleshoot issues

- Presentation / multimedia meeting room support, including duration support.

- Creates documentation for issue resolution on Wiki

- Quick response to emergency / ad-hoc requests from the Helpdesk which must be delivered in a timely manner.

- Maintains current inventory of hardware, software licenses, and office equipment

- Setups/maintains/procures on premise equipment and network

- Assist with onboarding and off boarding employees

- Manages Office 365 environments; OneDrive for Business, SharePoint, Skype for Business, Security and Compliance Center

Experience:

- Previous experience working with PC’s and Mac

- Comfortable with a mixed Windows/OS X environment

- Experience in Active Directory administration

- Basic knowledge of the following: DNS, DHCP, TCP/IP, TCP/UDP 

- Excellent troubleshooting, communication, and customer service skills

- Team Player, multi-tasker, great attitude

- Available to support a 24x7 production environment

- Shell and/or PowerShell scripting experience is a plus

Our Values: 

We strongly value openness, transparency, partnership, and knowledge sharing. Many of our colleagues have been CIOs, investment team professionals, and board and investment committee members of foundations, pension plans, and sovereign funds. We are all keenly sensitive to the complexities and needs of institutional investors and to the importance of accountability, responsibility, and governance.

Benefits:

Consistent with our belief that our team members are our most valuable asset, The Rock Creek Group offers a competitive benefits package to its regular full-time employees.

- Medical, dental, and vision insurance, dependents eligible

- 401(k) retirement plan with company match

- Paid time off, sick leave and company holidays

- Wellness programs including an onsite gym and meditation program

- Healthy snacks and beverages