About The Rock Creek Group:

Rock Creek is a leading global investment firm that applies cutting-edge technology and innovation to
investments. We strive to invest at the forefront of change through private market investments at the
seed, venture and growth stages, direct investments in start-ups and private companies, and through
close collaboration with other fintech firms.

Our Team:

Investors need deep global and diversified talent and experience behind their investments. Our team has extensive training and experience in a broad array of investment disciplines: portfolio construction, asset management, due diligence, risk management, compliance, trading, operations, information systems, theoretical and applied mathematics, physics, law and economics. We come from all over the world, and we are proud of our diversity in national origin, gender, culture, and life experience. We share a deep conviction that able, energetic, and principled professionals can achieve outstanding results.

Our Values:

We strongly value openness, transparency, partnership, and knowledge sharing. Many of our colleagues have been CIOs, investment team professionals, and board and investment committee members of foundations, pension plans, and sovereign funds. We are all keenly sensitive to the complexities and needs of institutional investors and to the importance of accountability, responsibility, and governance.

IT Operations

• Oversee IT operations including IT infrastructure, communication (LAN, WAN, email, VoIP, etc.), backup, security systems, disaster recovery (DR),  IT compliance
  
• Ensure high availability of critical business systems
  
• Troubleshoot, support, and maintain all computing infrastructure including servers, routers, switches, firewalls, VMWare, SAN, backup, disaster recovery and phone systems
  
• Address day-to-day requests within helpdesk ticketing system
  

IT Security

• Manage firewall configuration, intrusion detection systems, log management, file access controls
  
• Mitigate risk related to  data breaches and cyber attacks
• Develop security incident management plans and ensure that all technology-related projects meet defined security requirements

Modernization & Cloud Transformation

• Maintain strategic familiarity with cloud technologies (including: Office 365); transition to the cloud through IaaS and PaaS
• Experience with Amazon Web Services & Microsoft Azure 

Network Administration

• Plan, design, implement and maintain server configurations, network configurations and storage environments  
• Configure server backups, monitor network use statistics and loads, and implement contingency plans to minimize downtime

User Support & Services

• Set up hardware and software, troubleshoot technical issues
• Support team members with hands on technical assistance for day-to-day computing concerns
• Manage an efficient helpdesk system with accurate problem tracking, timely resolution and post resolution documentation

IT Procurement

• Manage the purchasing of technology-related assets and analyze the point at which hardware/software should be replaced, based on total cost of ownership (TCO) and capabilities/features
• Develop and manage relationships with vendors in support of staff augmentation and systems support

Basic Qualifications:

• Bachelor’s degree in the applicable field  such as  computer science, information systems or engineering  
• Solid experience in network administration with Windows services; to include knowledge of TCP/IP, network security, antivirus and anti-spam techniques
  
• Proven evidence of strong skills with the following or similar systems: Microsoft Active Directory, Exchange, and Windows Server; Routers, Switches, Firewalls, VoIP phone systems; EqualLogic, VMware, Cloud Services
• Familiarity with desktop, notebook, handheld and server computer hardware

Ideal Qualifications:

• Demonstrated customer service orientation
• Proven ability to meet and exceed internal and external customer expectations
• Demonstrated solution-focused problem solving
• Demonstrated flexibility and adaptability to changing needs and demands; willingness to do what it takes to get the job done.
• Proven experience in IT Services planning, organization and development
• Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems
• Experience with enterprise cloud transformations, including IaaS, virtual machines, and hybrid virtual networks
• Experience in implementing cloud email, office productivity, and other cloud communications services
• Industry certifications including CISSP, ITIL, CISM, Microsoft, Cisco, and VMware are a plus

Benefits:

Consistent with our belief that our team members are our most valuable asset, The Rock Creek Group offers a competitive benefits package.

• Medical, dental, and vision insurance, dependents eligible
•  401(k) retirement plan with company match
•  Paid time off, sick leave and company holidays
•  Wellness programs including an onsite gym and meditation program
•  Healthy snacks and beverages