VIP Loyalty Manager - German Speaking

  • Vjal Portomaso, St Julian's, Malta
  • Full-time

Company Description

Tipico is the #1 sports betting company in the German speaking area, both online and through our retail network.

The Online Marketing department acquires, retains, reactivates, cross-sells and up-sells customers for our digital distribution channels, in all markets where Tipico actively operates.

Job Description

What you will do:

  • Take responsibility for planning and executing VIP Events calendar in collaboration with VIP Team Manager and other stake holders.
  • Monitor customer KPIs and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales, promoting the right behaviours
  • Collect and presenting feedback from VIP customers to improve the targeting of promotions and event process
  • Working with the CRM Manager and VIP Team Manager on the development of the VIP CRM loyalty strategy (including special VIP promotions and dedicated campaigns)
  • Weekly and monthly reporting VIP player performance to the VIP Team Manager with focus on customers attending events
  • In collaboration with CRM Team and VIP Team Manager create & manage targeted loyalty marketing campaigns

Qualifications

What you offer:

  • German native speaker with English to a business standard
  • Excellent communicator across all channels with high confidence on the phone
  • Passion for sports and/or sports betting, especially football
  • Good analytical skills
  • Flexibility to work shifts, including evenings, weekends and public holidays
  • Must be willing to travel
  • Good knowledge of Microsoft Excel and Salesforce is considered a plus
  • Customer Care and/or VIP hospitality experience is desirable

Additional Information

What we offer:

  • Agile and multicultural company with flat hierarchies
  • Self-organised, self-responsible and entrepreneurial employees 
  • Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare 
  • Opportunities to develop and grow
  • Relocation Assistance 
  • Office sea-views, social events, healthy treats, kitchen on every floor

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