Customer Care Representative

  • Kings, NY
  • Full-time

Company Description

AppliancesConnection has demonstrated excellence in the retail industry by distinguishing itself
with a commitment to delivering complete customer satisfaction, a highly trained
and passionate staff, and dedication to fair pricing

Job Description

This Customer Care Representative - position offers a   true ground floor opportunity for experienced, empathetic, dependable,   team-oriented customer service professionals to join our exciting, fast growing   company. Using creative, ‘out of the box’ thinking, this person will do   whatever it takes to exceed customers’ expectations and deliver a truly   remarkable service experience. Only individuals with outstanding work ethics,   strong verifiable references and “customer-first” mindsets need apply, as   only the “best of the best” candidates will be considered.
 
  Various shifts available, candidate should be able to be available nights   and/or weekends.
 
  Responsibilities

      
  • Resolve 12-15 customer calls/emails per hour related        to products offered on website
  •   
  • Investigate and resolve account-specific issues        related to order shipments
  •   
  • Assist in the development of department methods and        procedures
  •   
  • Process customer orders by phone
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  • Communicate website issues to IT team as necessary        for quick resolution
  •   
  • Report all product and service-related trends to the        Customer Care Manager
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  • Generate UPS Delivery Intercepts, Return        Authorizations and/or claims as necessary
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  • Assist in the fulfillment of periodic marketing        promotions
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  • Other general administrative duties (e.g., filing,        data entry, etc.) as assigned

Basic Qualifications

      
  • 1-3 years experience providing exceptional customer        service required

Preferred Qualifications

      
  • Bachelors Degree
  •   
  • Must be empathic to customers’ needs
  •   
  • Creative problem solver
  •   
  • Outstanding work ethic
  •   
  • Strong communication and interpersonal skills.
  •   
  • Accurate data entry and typing skills
  •   
  • Ability to multi-task within a high pressure        environment
  •   
  • Attention to detail and strong organizational skills
  •   
  • Ability to work both independently and as a member of        a fast growing team.

Qualifications

  • Bachelors      Degree
  • Must      be empathic to customers’ needs
  • Creative      problem solver
  • Outstanding      work ethic
  • Strong      communication and interpersonal skills.
  • Accurate      data entry and typing skills
  • Ability      to multi-task within a high pressure environment
  • Attention      to detail and strong organizational skills

Ability to work both independently and as a member of a fast growing team.

Additional Information

All your information will be kept confidential according to EEO guidelines.