Customer Success Manager (SMB)

  • Full-time

Company Description

ToutApp is looking for process oriented, organized and analytical Customer Success Manager to join our team. We are looking for a standout individual to take on the mission of ensuring our SMB customers are wildly successful and raving fans through the the creation and use of scalable outreach to drive renewals and revenue growth. You’ll be responsible for building out new systems and managing the customer renewal lifecycle of a high volume of accounts. We are looking for the type of person that enjoys thinking about the bigger customer experience and looking at metrics to drive decisions that will make customers wildly successful.

About Us:

We're a fast growing team of passionate, energetic and highly ambitious people and we're hiring people that are looking to grow and do the absolute best work of their careers here as we build the company.

ToutApp provides a leading sales acceleration platform that helps sales teams close more deals faster with the power of real-time templates, tracking and analytics. The software we build serves an extremely passionate customer base of sales professionals at some of the most successful companies on the planet.

ToutApp was founded in 2011 and has over 100,000 salespeople who have registered for the platform. We generate revenues, strong quarter over quarter growth and have raised nearly $20m in venture funding from prominent investors including Andreessen Horowitz, Sigma West, 500 Startups, Founder Collective and notable angles including Scott Banister, Esther Dyson, and Eric Ries. Our enterprise customers include sales teams at Responsys, Experian, Atlassian, Dropbox and more

Job Description

Responsbilities / What You'll Do: 

  • Create a repeatable, predictable and scalable process to execute all phases of the renewal lifecycle 
  • Efficient, timely and programmatic tactics to process a high volume of renewals every month 
  • Identify trends and analyze metrics to constantly aim to increase annual revenue and decrease churn  
  • Develop a cadence for communicating, managing consistent follow up, negotiating, obtaining signatures and identifying growth opportunities across a large customer base
  • Build and test new processes to constantly improve customer retention and growth
  • Advocate for customers inside the company to contribute to product innovation and collaborate cross departmentally on projects 

Qualifications

Requirements/ What We're Looking For:

  • 2-4+ years experience (SaaS preferred) in Renewals, Sales, Account Management, Finance or Customer Success role 
  • A Self Starter - Proven ability to follow through and execute on ideas
  • Excellent phone and written skills with a sense of urgency to get the job done
  • High Attention to Detail and Process Oriented 
  • Exudes energy and confidence 
  • Outstanding analytical skills and ability to turn data based insights into initiatives and actions
  • Technical aptitude 
  • Bachelor’s Degree

Additional Information

Perks:

  • Unlimited vacation
  • Employee covered benefits (medical, dental, vision)
  • An office located in San Francisco’s Financial District
  • Weekly team Happy Hour
  • A top-of-the-line Mac setup


Join us and directly impact the lives of salespeople everywhere.


All your information will be kept confidential according to EEO guidelines.