Professional Services Architect

  • Full-time
  • Department: CEO Office

Company Description

Tradeshift is disrupting a stale e-invoicing, procure to pay, and financial solutions market. We are connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing,  payments, and workflow. Tradeshift is redefining an enterprise space that has seen little change in many years. We recognize that business is messy and business is social. Understanding these two facts drives the development of Tradeshift - a platform for all your business interactions. 

Tradeshift is looking for a Professional Services Architect to become a key member of the Professional Services Team.  

Job Description

 

  • Team up with one or more Professional Services Engagement Managers to make multiple simultaneous enterprise customer implementations successful
  • Own the setup, configuration, integration (interface mapping, connectivity and connectors), testing (i.e., SIT and UAT support), migration and troubleshooting of the customer solution
  • Support the Professional Services Engagement Manager in designing the best possible technical solution for the customer
  • Consult with customers’ IT resources on how to best integrate their ERP with Tradeshift
  • Support the Professional Service Engagement Manager and Customer Success Manager in delivering technical demos and trainings for internal/external user.
  • Interface with customer team members in Procurement, Finance, IT, and Shared Services Team with Product, Customer Service, Engineering and Support to identify and resolve blockers
  • Own and participate in customer facing meetings
  • Contribute to the development of Delivery’s methodology, knowledge base, and tools

 

Qualifications

 

  • Optimally you have a Master's degree in Business or Computer Science
  • Experience executing software implementations for enterprise customers as part of a consulting or software company
  • Skilled, efficient, resourceful and tenacious problem solver of technical issues
  • Effectively communicates on technical topics with technical and non-technical people
  • Driven to make customers successful, regardless of challenges or obstacles
  • Has a clear interest in, and acumen with, technology, e-commerce, procurement technology and market places
  • High energy; thrives in complex, challenging and sometimes stressful situations
  • Demonstrates creative problem solving abilities
  • Demonstrates ability to learn new technologies and business requirements
  • EERP integration or implementation, ETL/interface mapping, SQL, ANSI    X12, and/or EDIFACT experience and/or EDI knowledge, skills in json/JavaScript, XML and File Transfer ProtocolsTransfer Protocols
  • Ability to travel 2-3 days per month

 

Additional Information

Culture:

Our culture was formed from day one when three Danes poured their heart and soul into creating a platform that could connect every business in the world. We expect each employee to approach their job at Tradeshift with the same amount of pride and passion and embody the Tradeshift culture that makes us the best company in history.

Shifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Perks:

  • Career and professional development opportunities

  • Flexible hours and vacation policy

  • Supplemented cell phone plan

  • Lunch provided daily from local SF eateries and snacks

  • Fully paid 6 months parental leave
  • A competitive compensation package + equity

  • 100% covered medical, dental and vision benefits

  • Life, short and long-term disability insurance

  • 401k

  • Wellness and volunteer Programs

  • Fun company events like happy hours, outings and much more!

All your information will be kept confidential according to EEO guidelines.

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