Onboarding Data Analyst
- Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Department: Customer Success
Do you want to be a part of a growing and energetic startup with a product spanning 190 countries?
Tradeshift is disrupting the enterprise software space in a big way. B2B has entered the Platform Era and we are leading the charge! Tradeshift connects companies of all sizes and provides them with the platform, network, and tools needed to develop apps and communicate in real-time. We are redefining an enterprise space that has seen little change in many years.
Our Team Leads are responsible for empowering and managing the staff that are directly engaging with our users. Your team will look to you for product knowledge, feedback, and support to assist them with the day to day challenges they face in the wild. You will work directly with our customers, their suppliers, and cross functionally throughout our organization to identify and address any future, incident, or bug, that may arise. As challenges and opportunities surface you will be tasked with communicating this to your team and throughout Tradeshift as needed. You will own the front line support presence during the US shift and work within a global support team that has its hands in the operations of every customer account globally.
We’re the Product Support team that’s on the ground, making sure all of our users are getting everything they can out of the Tradeshift platform. We are looking for people that are inherently curious, know how to build relationships, and are ready to do what is needed to ensure our users are enabled to succeed.
We believe in empowerment and ownership by every member of our team. Each individual is autonomous, but expected to be present in the interest of our users and the platform. The scope of the customer support team starts at the initial engagement of the product and extends through the life cycle of every account, and the challenges they will face. You will bridge the communication gap cross functionality within Tradeshift and do what is needed daily to keep our users alive and engaged.
Retrieve, cleanse and organize data from internal systems into a “Data Warehouse”
Design, Create and Standardize dashboards, presentations & Insights.
Provide Scheduled and ad hoc reporting needs for the onboarding group.
Ensure reports are available on-time, with high data accuracy and integrity.
Perform an audit to assess the quality and completeness of data to be collected
Extract key Contractual metrics on-going & future customer projects.
Build and Maintain a pipeline database.
Recommend data input guidelines to achieve consistency and completeness across all our data.
Spot patterns to make a meaningful forecast and strategy alignment.
Provide process governance through data.
Perform manual data enrichment for our legacy records.
Roll-out new approaches to reporting – with the use of analysts technologies.
Map cross-departmental metrics into a single project overview progress reporting
Design and implement reporting Web App into the Tradeshift Platform for client side self-reporting
- Holds at least a degree in any field.
- At least 2 years of experience working in a reporting/analytics role.
- Experience in task automation.
- Have project management skills.
- Can work under minimal supervision.
Our culture was formed from day one when three Danes poured their heart and soul into creating a platform that could connect every business in the world. We expect each employee to approach their job at Tradeshift with the same amount of pride and passion and embody the Tradeshift culture that makes us the best company in history.
Shifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.
We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Fixed Transport & Communication Allowance
- Daily lunch and snacks provided by the company
- Extensive medical insurance coverage
- Optical and Dental benefits