Customer Operations Engineer

  • Bucharest, Romania
  • Full-time
  • Department: Customer Support

Company Description

Have you ever worked for a company that actually wanted you to bring your whole self to work every single day?

About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.

Team 
We’re the Customer Operation Engineer team that’s on the ground, making sure all of our users are getting everything they can out of the Tradeshift platform. We are looking for people that are inherently curious, know how to build relationships, and are ready to do everything possible to enable our users' success.

Job Description

Role
Customer Support starts at the initial engagement of the product and extends through the life cycle of every account, and the challenges they will face. You will bridge the communication gap cross functionality within Tradeshift and do what is needed daily to keep our users alive and engaged.

What a day is like: 
Your team will look to you for product knowledge, feedback, and support to assist them with the day to day challenges they face in the wild. You will work directly with our customers, their suppliers, and cross functionally throughout our organization to identify and address any future, incident, or bug, that may arise.  As challenges and opportunities surface you will be tasked with communicating this to your team and throughout Tradeshift as needed.

  • Focus to give our customers a great experience working with Tradeshifts products and people.
  • Help ensure that customers can access and fully utilize the platform at all times
  • Participate in Tradeshift network support events, developing our community of users and customers
  • Provide operational assistance involving rollouts, account extensions, account configurations, and feature request
  • Develop close relationships with our customers and their Success Managers to ensure the health of our accounts
  • Work across our global teams to test, debug, and coordinate mission critical changes that are needed to ensure your customers are happy and referenceable
  • Drive open exploratory conversations with our customers, suppliers, and your Success Managers to develop solutions that meet their needs
  • Continuously find ways to improve and streamline the support function and user experience

Qualifications

You’re perfect for this role if: 
You are customer-first and team-centric. You are a solutions expert be it products, features, updates, and customers - you know them and you own them. You develop close relationships with your customers to ensure the health of their operations. 

You also have:

  • Focus to give our customers a great experience working with Tradeshifts products and people.
  • Help ensure that customers can access and fully utilize the platform at all times
  • Participate in Tradeshift network support events, developing our community of users and customers
  • Provide operational assistance involving rollouts, account extensions, account configurations, and feature request
  • Work across our global teams to test, debug, and coordinate mission critical changes that are needed to ensure your customers are happy and referenceable
  • Drive open exploratory conversations with our customers, suppliers, and your Success Managers to develop solutions that meet their needs
  • Continuously find ways to improve and streamline the support function and user experience

Additional Information

Location
Our Bucharest office is full of “rebels” - people who like to challenge the status quo. We’re a fun group always looking for ways to make an impact and we enjoy the freedom and autonomy we are allowed in our jobs. 

Culture 
Our culture began day one when three Danes poured their brains, heart, and guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride and passion. One day you might find us having a ping pong match in the middle of the work day, and then you’ll find us handing off projects to colleagues in different time zones so we can continue progress around the clock. 

TradeShifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

We value diversity and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why you might like working here:

  • You love autonomy and the freedom to get your work done how you want 
  • You like sharing your opinions and feeling like they matter
  • You want to work for a company that requires you to bring your whole self to work every day: brains, heart, and guts.
  • Ambitious international startup, and agile environment in Bucharest, Romania
  • Competitive compensation package
  • Career and professional development opportunities (workshops, trainings etc.)
  • Trips to design-camps for working with and learning from professionals in other countries
  • Flexible work hours
  • Company laptop provided
  • Medical Subscription
  • Meal tickets of 15 lei value for each working day
  • Free drinks & snacks daily, fresh fruits every Monday and Wednesday
  • Safe outdoor bike parking spot
  • Access to Bookster
  • Friendly and relaxed working atmosphere
  • Relaxing spots, games - ping pong, board games
  • Fun team-bonding events such as Team Camps, Hack-a-thons, Game & Field Days,
  • Welcome Breakfast, Happy Hours, Birthdays Celebrations and more!
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