Professional Services Architect

  • London, UK
  • Full-time
  • Department: Customer Success

Company Description

Have you ever worked for a company that actually wanted you to bring your whole self to work every single day?

About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.

Team 

Tradeshift’s Professional Services is a customer facing and focused organization dealing with customers and their Source to Pay (S2P) challenges everyday. Professional Services is a profit-generating part of Tradeshift as we charge customers for our services. All services and add-on services, change orders and extensions are documented in Salesforce.

Our mission statement is to become a world-class embedded services company in terms of customer satisfaction, on-time delivery, operating margin, and employee satisfaction.

Job Description

Role

  • Team with one or more Professional Services Engagement Managers to make multiple simultaneous enterprise customer implementations successful
  • Own the setup, configuration, integration (interface mapping,connectivity and connectors), testing (i.e., SIT and UAT support), migration and troubleshooting of the customer solution
  • Support the Professional Services Engagement Manager in designing the best possible technical solution for the customer
  • Consult with customers’ IT resources on how to best integrate their ERP with Tradeshift
  • Support the Professional Service Engagement Manager and Customer Success Manager in delivering technical demos and trainings for internal/external useInterface with customer team members in Procurement, Finance, IT, and Shared ServicesTeam with Product, Customer Service Engineering, and Support to identify and resolve blockers
  • Own and participate in customer facing meetings
  • Contribute to the development of Delivery’s methodology, knowledge base, and tools

What a day is like:

A great opportunity for technical minded individuals to work on implementation as well as influence the future enhancements of the Product.  The individual should be able to provide confidence to clients by articulating the solution and how it would be implemented. 

Qualifications

You’re perfect for this role if you:

Optimally you have a Master's degree in Business or Computer Science

2- 5 years experience doing software implementations for external customers as part of a consulting or software company

Skilled, efficient, resourceful and tenacious problem solver of technical issues

Effectively communicates on technical topics with technical and non-technical people

Driven to make customers successful, regardless of challenges or obstacles

Has a clear interest in, and acumen with, technology

High energy; thrives in complex, challenging and sometimes stressful situations

Demonstrates creative problem solving abilities

Demonstrates ability to learn new technologies and business requirements

EERP integration or implementation, ETL/interface mapping, SQL, ANSI    X12, and/or EDIFACT experience and/or EDI knowledge, skills in json/JavaScript, XML and File Transfer ProtocolsTransfer Protocols

Ability to travel 2-3 days per month

 

Additional Information

Culture 

Our culture was formed from day one when three Danes poured their heart and soul into creating a platform that could connect every business in the world. We expect each employee to approach their job at Tradeshift with the same amount of pride and passion and embody the Tradeshift culture that makes us the best company in history.

Shifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • A competitive compensation package + equity

  • Ambitious international startup
 & agile tech environment
  • Career and professional development opportunities

  • Fully paid mobile phone plan
  • Flexible hours

All your information will be kept confidential according to EEO & GDPR guidelines.

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