Service Delivery Manager- French speaking

  • Bucharest, Romania
  • Full-time
  • Department: Customer Success

Company Description

Have you ever worked for a company that actually wanted you to bring your whole self to work every single day?

About Tradeshift

Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.

The Team

The Service Delivery team are responsible for the operational and tactical relationship with the customer and its satisfaction once the Customer is live on Tradeshift platform/s.

Job Description

  • Provide relationship management from GoLive and collaborate with all responsible resources (internal and external) to deliver and meet contractual commitments.

  • Ensure & monitor client service deliverables to attain contractual service levels and compliance

  • Increase customer satisfaction to ensure a smooth support flow and enable customer’s trust in Tradeshift products and services

  • Host of recurrent forums, face to face or web conference meetings to review status of delivery and participate in Service Delivery meetings with Customers and Client Executive

  • Oversee customer escalation management of support tickets, ensure timely resolution and share the voice of the customer to other stakeholders

  • Drive, follow up and finalize continual functional improvements in processes, reporting, procedures and daily delivery to customers. Partner with other departments when needed

  • Remain actively involved and informed during projects (for new customers as well as existing customers when expanding geographically to other countries, supporting technically with new applications or  contractually when adding options).

Qualifications

  • You must be fluent in both English and French

  • 2+ years experience customer support and/or implementing software in the enterprise space

  • Excellent communication, presentation and highly refined interpersonal skills

  • Driven to make customers successful, regardless of challenges or obstacles

  • Skilled at helping customers adopt best practices and standardization

  • Strong prioritization and collaboration skills

  • Understands business processes and the interaction with IT systems

  • Nice to Have: Procure-to-Pay business process experience

  • High energy; thrives in complex, challenging and sometimes stressful situations

  • Bachelor's degree in Business, Technology or Computer Science and/or related field

Additional Information

Location

Our office in Bucharest has a palpable excitement that stems from the constant change that keeps everyone on their toes. Each employee has a voice, and their hard work pays off. No good work goes unnoticed.

Culture

Our culture began day one when three Danes poured their brains, heart, and guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride and passion. One day you might find us having a ping pong match in the middle of the work day, and then you’ll find us handing off projects to colleagues in different time zones so we can continue progress around the clock. 

TradeShifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

We value diversity and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why you might like working here:

  • You love autonomy and the freedom to get your work done how you want 
  • You like sharing your opinions and feeling like they matter
  • You want to work for a company that requires you to bring your whole self to work every day: brains, heart, and guts.
  • Career and professional development opportunities

  • Supplemented cell phone plan
 and home internet
  • A competitive compensation package + equity

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