Technical Support Engineer

  • Bucharest, Romania
  • Full-time
  • Department: Customer Support

Company Description

Tradeshift is disrupting a stale e-invoicing, procure to pay, and financial solutions market. We are connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing,  payments, and workflow. Tradeshift is redefining an enterprise space that has seen little change in many years. We recognize that business is messy and business is social. Understanding these two facts drives the development of Tradeshift - a platform for all your business interactions. 

Advanced Technical Support Team (- within Tradeshift’s Support Organization)We’re the team that’s on the ground, making sure all of our users are getting everything they can out of the Tradeshift platform. We are looking for people that are inherently curious, know how to build relationships, manage projects, architect and deliver technical implementations and are ready do what is needed to ensure our users are enabled to succeed.

We believe in empowerment and ownership by every member of our team. Each individual is autonomous, but expected to be present in the interest of our users and the platform.  The scope of the support team starts at the initial engagement of the product and extends through the life cycle of every account, and the challenges they will face. You will bridge the communication gap cross functionationaly within Tradeshift and do what is needed daily to keep our users alive and engaged.

About The Role

Tradeshift is seeking a Technical Support Engineer to be based in our Bucharest Office. This role will drive online acquisition and adoption of the Tradeshift platform by our customer’s entire supplier base. This role will work cross functionally with our Product, Delivery and Customer facing teams.

Job Description

What you will be doing:

  • Work in a global team of technical support engineers, collaborating with colleagues on multiple timezones.

  • Troubleshoot, test, make sure that Sellers operating on the Tradeshift platform have access to best-in-class support services.

  • Use the available tools to investigate customer cases raised in our ticketing system(investigations regarding API calls, databases, web traffic logs, various XML formatted business documents).

  • Coordinate with the local Team Leader of Advanced Operational Support, as well as fellow technical support engineers to ensure the experience and performance of the global team is consistent and meeting their KPIs.

  • You will become a product expert within your team, every feature, every update, every customer, you know them all.

  • Monitor the customer experience of every customer account on Tradeshift and ensure they can access and fully utilize the platform at all times.

  • Continuously find ways to improve and streamline the support function and user experience.

What a day is like:

Our Technical Support Engineers are core to Tradeshift's process and work closely with our customers, their suppliers, and cross functionally throughout our organization to achieve success and win for our users.  You will work side by side with some of the biggest brands in the world integrating their supplier networks acting as the primary point of communication. If you are looking for a role that is fast paced, and will challenge you to grow, this is a place for you to come.

Qualifications

About you:

  • You have a Bachelor's degree in Business, Technology or Computer Science; or 1-2+ years of relevant work experience in SaaS support or software integration
  • Strong prioritization and collaboration skills
  • Experience with transfer protocols like SFTP, FTPS as well as with use of APIs
  • Experience with CSV, XML, EDI or any other type of document business standards
  • Highly data-driven mindset and a passion for analytics
  • Excellent communication and presentation skills, highly refined interpersonal skills
  • Business level proficiency in written and verbal English 
  • **German or French proficiency is a plus

Additional Information

Culture:

Our culture was formed from day one when three Danes poured their heart and soul into creating a platform that could connect every business in the world. We expect each employee to approach their job at Tradeshift with the same amount of pride and passion and embody the Tradeshift culture that makes us the best company in history.

Shifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Perks

  • An ambitious, international start-up, dedicated to changing the way in which companies conduct business

  • A self-driven and high-performance culture

  • A competitive compensation package including options

  • Lunch provided daily

  • Fun team activities

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