Manager, Global Marketplace Content Operations

  • Open, Remote, United States
  • Full-time
  • Department: Customer Success

Company Description

Have you ever worked for a company that actually wanted you to bring your whole self to work every single day?

About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.
 

About the Team

The Marketplace Operations Team supports the continuous development of Tradeshift-owned and Client-owned marketplaces on the network. The Content Operations team will primarily be focused on ensuring optimal experiences as buyers and sellers search and discover products, services, and Apps within the Tradeshift Marketplace.

Job Description

Role

You will play a pivotal role in developing the way Tradeshift Marketplaces utilize, maintain, and deliver the content that shapes the search and discovery experience for customers. You will be responsible for planning how content is collected, maintained, governed and distributed as we develop new marketplaces. You will be a champion within the company for setting standards that drive a premium online trading experience. 

Responsibilities:

  • Establish and maintain the guidelines and rules for marketplace content is ingested
  • Develop metrics and catalog health analytics for content scorecarding
  • Lead processes operations related to item setup, images, copy, browse and search attribution, and maintenance of taxonomy
  • Develop a team that will work with sellers and partners to improve catalog, user generated, profile, and app content
  • Lead processes operations related to item setup, images, copy, browse and search attribution, and maintenance of taxonomy
  • Prioritize time spent in ways that optimizes for sales conversion by improving top categories and item pages
  • Explore and develop potential partnerships with content service providers
  • Provide content consulting and development services as required for customer-lead project

What a day is like:
Partner with teams from category development, operations, onboarding, and support on long-term strategic operational programs for content onboarding, curation and delivery. You will also lead the operational implementation of a future cross-functional team. You will identify and lead special projects that support business priorities, and catalyze action against these priorities through short and long-range business planning and performance management.

Qualifications

You’re perfect for this role if you:

  • 5+ years eCommerce content or catalog management experience
  • Bachelor's degree or equivalent experience
  • Leverage technology to set more efficient workflows and establish cross-functional process efficiencies
  • Mastery in project management, analytics, Google Docs, and Excel
  • Strong ability to evaluate and resolve difficult or complex issues with dependencies across departments
  • Marketplace or e-commerce experience a major plus
  • Great communicator that partners well with multiple stakeholders

Additional Information

Location: Remote...but not alone.
Your colleagues are wicked smart and some of the kindest and nicest people around. We’re never assholes. You’ll be given the opportunity to do creative problem solving for issues that actually matter, and have a real impact on the projects you are driving.

Culture 
Our culture began day one when three Danes poured their brains, heart, and guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride and passion. One day you might find us having a ping pong match in the middle of the work day, and then you’ll find us handing off projects to colleagues in different time zones so we can continue progress around the clock. 

TradeShifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

We value diversity and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why you might like working here:

  • You love autonomy and the freedom to get your work done how you want 
  • You like sharing your opinions and feeling like they matter
  • You want to work for a company that requires you to bring your whole self to work every day: brains, heart, and guts.
  • Career and professional development opportunities

  • Flexible hours and vacation policy

  • Supplemented cell phone plan

  • Lunch provided daily from local SF eateries and snacks

  • Fully paid 6 months parental leave
  • A competitive compensation package + equity

  • 100% covered medical, dental and vision benefits

  • Life, short and long-term disability insurance

  • 401k

  • Wellness and volunteer Programs

  • Fun company events like happy hours, outings and much more!

All your information will be kept confidential according to EEO guidelines.

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