Customer Operations Engineer

  • San Francisco, CA, USA
  • Full-time
  • Department: Customer Support

Company Description

Have you ever worked for a company that actually wanted you to bring your whole self to work every single day?

About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.

About the Team
We believe in team-based component ownership, development and quality assurance. We value engineer involvement in all user stories from their inception through deployment and monitoring. Our teams have great autonomy and responsibility to choose the best solutions, technologies and approaches to bringing Tradeshift to the next level.

Job Description

Tradeshift is seeking a Customer Operations Engineer for its San Francisco location.  You are the product expert within your team, every feature, every update, every customer, you know them and you own them.  Specific job duties include:

  • Monitor the customer experience of every customer account on Tradeshift and ensure they can access and fully utilize the platform at all times.

  • Participate in Tradeshift network support events, developing our community of users and customers.

  • Provide operational assistance involving rollouts, account extensions, account configurations, and feature request.

  • Develop close relationships with our customers and their Success Managers to ensure the health of our accounts.

  • Work across our global teams to test, debug, and coordinate mission critical changes that are needed to ensure your customers are happy and referenceable.

  • Drive open exploratory conversations with our customers, suppliers, and your Success Managers to develop solutions that meet their needs.

  • Continuously find ways to improve and streamline the support function and user experience.

Qualifications

Must have a Bachelor's degree in Business, MIS or Computer Science and three years of related experience.  Required experience must include 3 years in the following areas:

  • SaaS based customer account/operations support.

  • Architect and build integrations with customer ERPs (SAP, Peoplesoft, Oracle).

  • SQL and Groovy scripting knowledge.

  • SFTP and FTPS transfer protocols. 

  • Use of REST APIs for integrations. 

  • XML, EDI, JSON and other document business standards.

International and domestic travel required up to 10% of the time.  

Additional Information

Apply online. Visit our careers page, search for “Customer Operations Engineer” in San Francisco and follow instructions.

This is a full-time role based in our downtown San Francisco office. All your information will be kept confidential according to EEO guidelines.

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