UX Researcher

  • Copenhagen, Denmark
  • Full-time
  • Department: Product & Engineering

Company Description

Have you ever worked for a company that actually wanted you to bring your whole self to work every single day?

About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.

Team 

Shaking up an industry, while onboarding the vast supply-chains of some of the world’s biggest companies,puts a heavy focus on the quality of the user experience. Critical to our team’s shared success are our ultimate skills in transforming business and user needs into solutions that will help end-users achieve their goals and complete tasks quickly and effectively.

Job Description

Role

We’re looking for a UX Researcher to join our UX Team in Copenhagen. You will be joining a 10-person team comprised of UX Researchers, UX Architects, UI- and UX Designers.

As a UX Researcher in Tradeshift, you will work closely with designers, product managers, engineers, and directly with our customers. You will help our team create compelling and effective experiences through data-informed human understanding and design. 

You’ll be responsible for providing stakeholders with thoughtful guidance, to collaboratively turn abstract business needs into actionable research questions. You will then lead research projects end to end (plan, design, execute, and communicate findings and recommendations). As part of your definition of done, you define success metrics and work with colleagues to measure the experience, so that stakeholders can prioritize the product roadmap accordingly. 

We solve complex and nuanced problems, and are looking for an operations-minded researcher to help shape our approach as we go.
In an effort to turn Tradeshift into an even more listening organization, you will work with senior leaders to elevate the level of user understanding, increasing adoption and action around our insights. As part of that, you will contribute to internal research processes such as user panel management, participant recruitment, documentation and distribution of findings. 

What a day is like

You will be working out of our Copenhagen office as the point of contact for different teams’ research needs – from larger foundational and generative projects to evaluative, tactical, and investigative quick wins. In your delivery, you combine big picture thinking with the nitty-gritty details of our customers’ workflow.

Self-guided as you are, you will assess research requests and select the right tools and methods for the job, conducting mixed-methods of research such as interviews, usability testing, concept testing, surveys, fieldwork, etc. 

You will follow and deliver research work aligned to the UX research process that has been created and maintained by the UX Department.

Qualifications

You’re perfect for this role if you:

There is no such thing as a perfect candidate! We value diverse skill sets and are always looking for team members who we can coach, and who can coach us. Even if you don’t hit all the marks, please connect with us and let's talk. Preferably we’d like to review a research portfolio of your most recent work. 

Requirements 

  • Master’s degree in human behavior related field (e.g. Social Sciences, Human-Computer Interaction, Cognitive Science) 

  • 3+ years experience in applied product research, preferably on B2B 

  • Experience with qualitative research methods (e.g. interviews, observation, think-aloud usability testing) 

  • Strong verbal, written and numerical communication skills are required - presenting information concisely and effectively to people at all levels of the organization is critical 

  • You speak and write English fluently

  • You demonstrate a strong commitment to quality work, and you’re comfortable with and capable of saying no when needed

  • Ability to successfully manage project prioritization and stakeholder relationships independently

  • Ability to lead and facilitate cross-functional alignment around jobs-to-be-done and customer journeys based on insights 

  • A structured and analytical approach to your work; you are organized, can work to a defined process and you actually have a plan for reaching the finish line

  • You can work successfully with constraints (limited resources, industry-specific regulations, etc.), adapt and quickly find successful workarounds when necessary to meet project goals 

  • You have a growth mindset, seeing feedback as a chance to grow 

Additional Information

Location
Our office in Copenhagen has a palpable excitement that stems from the constant change that keeps everyone on their toes. Each employee has a voice, and their hard work pays off. No good work goes unnoticed. 

Culture 
Our culture began day one when three Danes poured their brains, heart, and guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride and passion. One day you might find us having a ping pong match in the middle of the work day, and then you’ll find us handing off projects to colleagues in different time zones so we can continue progress around the clock. 

TradeShifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

We value diversity and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why you might like working here:

  • You love autonomy and the freedom to get your work done how you want 
  • You like sharing your opinions and feeling like they matter
  • You want to work for a company that requires you to bring your whole self to work every day: brains, heart, and guts.
  • Ambitious international startup
  • Career and professional development opportunities
  • Large office that provides caters to many different work-environment preferences  
  • Flexible work hours
  • Mobile phone plan and at home internet
  • Lunch and snacks daily with drinks
  • A competitive compensation package and equity
  • In-house activities like yoga
  • Opportunity to join many fun, varied company events like happy hours, hackathons, family holiday parties, and many more.
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