Director - Sales Operations

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time
  • Department: Sales & Pre-sales

Company Description

Have you ever worked for a company that actually wanted you to bring your whole self to work every single day?

About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.

Job Description

As Director of Sales Operations, you will be responsible for the development and ongoing oversight of sales processes, tools and resources to drive efficiency and productivity across our sales organization, and you will partner closely with sales leadership and key stakeholders across the Go-to-Market organization, in Finance and in IT. You will also be called on to assess and enhance our KPI and metrics framework and reporting to track progress and achievement of our goals, and to work with our sales compensation team on our compensation programs. This role is a hybrid of sales operations, sales planning and analytics and combines strategic thinking with being comfortable with hands-on work on project deliverables and data analysis, and it requires a depth of experience in high growth SaaS markets. In short, we are looking for a highly experienced candidate that can cover the breadth of sales operations and strategy at a high-growth SaaS company.

What a day is like:

● Direct the development and continuous improvement of core sales processes, operational policies and procedures to ensure operational efficiency and boost sales productivity, in collaboration with key stakeholders (including sales, marketing, customer success, finance, IT).

● Proactively identify bottlenecks in core sales processes and execute business process improvement initiatives to make the sales machine run faster and more smoothly.

● Play a key role in the annual sales planning process, including but not limited to budget and headcount setting and allocation, account and territory planning, role definitions, bookings targets, capacity analysis, quota setting and deployment.

● Develop, manage and improve key metrics and performance reporting (including the sales forecast) across sales and the wider go-to-market organization to measure sales and business performance and develop actionable insights to improve performance. 

● Work with marketing on development, management and measurement of shared sales and marketing processes, including lead management.

● Liaise with the IT team on technology requirements for go-to-market organization and on procurement, implementation, roll-out and rationalization of systems and tools.

● Work with the compensation team, finance and human resources to develop, manage and improve the sales compensation program across a variety of roles and to assess the success of the deployed incentives.

● Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields.

● Provide proactive support and guidance to the sales team in order to help drive new deals as well as up-sell opportunities.

● Establish strong relationships with the sales organization to understand their needs and perspective and serve as their trusted advisor and operations leader


What you bring to the role:

● 7+ years of experience in sales operations, planning and strategy at a high-growth SaaS company; previous sales or sales management experience a plus.

● Structured, analytical thinker with the ability to translate business priorities and needs into plans, tactics and deliverables that can be implemented.

● Comfortable with data, including modeling and analysis (Excel, Google Sheets) and reporting of results (charts, slides, reports and dashboards).

● Strong project management skills.

● Proficiency in SFDC, BI/analytics tools (such as DOMO); foundational Marketo knowledge a plus.

Additional Information

Location: Remote...but not alone.
Your colleagues are wicked smart and some of the kindest and nicest people around. You’ll be given the opportunity to do creative problem solving for issues that actually matter, and have a real impact on the projects you are driving.

Our culture began day one when three Danes poured their brains, heart, and guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride and passion. One day you might find us having a ping pong match in the middle of the work day, and then you’ll find us handing off projects to colleagues in different time zones so we can continue progress around the clock. 

TradeShifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

We value diversity and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why you might like working here:

  • You love autonomy and the freedom to get your work done how you want 
  • You like sharing your opinions and feeling like they matter
  • You want to work for a company that requires you to bring your whole self to work every day: brains, heart, and guts.
  • Career and professional development opportunities

  • Flexible hours and vacation policy

  • Supplemented cell phone plan

  • Lunch provided daily from local SF eateries and snacks

  • Fully paid 6 months parental leave
  • A competitive compensation package + equity

  • 100% covered medical, dental and vision benefits

  • Life, short and long-term disability insurance

  • 401k

  • Wellness and volunteer Programs

  • Fun company events like happy hours, outings and much more!

All your information will be kept confidential according to EEO guidelines.

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