Have you ever worked for a company that actually wanted you to bring your whole self to work every single day?

About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.

Tradeshift is looking for a Demo Support Specialist, based in North America, seasoned in B2B technologies, and an opportunity to support our global presales team. The role will not be customer facing, but require significant effort to support our customer facing engineers with demo preparation, RFP responses, updating our demonstration platform, and providing excellent levels of responsiveness during critical periods before key customer presentations. We have set out to change the way that business software works, and this individual will be independent in supporting our efforts in taking the product and platform to new markets alongside our global sales and presales teams. This role reports to the Head of Global Presales, and will work closely with platform operations, and technical support teams to ensure that our ability to showcase the GTM solutions is never interrupted.

Your Role

• A problem-solver! A person who loves challenges.

• Being helpful is a big part of the role and it should be a natural characteristic of the successful candidate to get-involved

• Maintain a deep understanding of our product and industry along with an awareness of the competitive landscape

• Work closely with platform operations and technical support to address product issues, and support routing updates.

• Support customer facing solutions consulting team members in North America, but also sometimes globally with environment setup and configuration.

• Respond to RFPs, received from customers and prospects, using internal data sources, and working closely with customer facing teams. 

• Work closely with other Demo Support Specialist team members to provide a consistent, and cohesive service globally.

Your Profile

• Minimum of 2-3 years experience in a technical support role.

• Be proficient in the latest technologies and agile development processes

• A technical appreciation of Cloud / SaaS solutions and architecture / security aspects.

• Some exposure to global sales teams, and internal teams

• Some experience with postman and API-calls is an advantage

• An understanding of Procure to Pay space would be an advantage

• An ability to learn quickly and have an appetite to consume as much information as possible

• Experience with cloud computing, enterprise sales, and the importance of applying each within large corporations

• Understand the demands of startup life and how to execute with urgency

• Enjoy the turbulence that comes with a lean and agile team staying competitive in a well-developed area of enterprise sales

• Highly collaborative among high-stress, cross functional internal teams

• Language Skills: English (Mandatory), Fluency in an additional language such as French or German would also be advantageous.

• Be highly responsive and able to reach positively and professionally to incoming partner requirements, which may be occasionally at short notice.

• A great communicator - Good at documenting finding and creating quick-guides for the rest of the team.

• Strong people skills, since you will be talking to a lot of different people from across the world and helping to resolve critical issues, before important presentations

• An early bird is preferred, since all of the dev-teams are located in EU, and are active during US mornings.

What We Offer

• An ambitious, international startup environment with a vision and strategy to create something BIG

• A competitive compensation package including stock options

• A Macbook Pro

Location: Remote...but not alone.
Your colleagues are wicked smart and some of the kindest and nicest people around. We’re never assholes. You’ll be given the opportunity to do creative problem solving for issues that actually matter, and have a real impact on the projects you are driving.

Culture 
Our culture began day one when three Danes poured their brains, heart, and guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride and passion. One day you might find us having a ping pong match in the middle of the work day, and then you’ll find us handing off projects to colleagues in different time zones so we can continue progress around the clock. 

TradeShifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

We value diversity and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why you might like working here:

• You love autonomy and the freedom to get your work done how you want 
• You like sharing your opinions and feeling like they matter
• You want to work for a company that requires you to bring your whole self to work every day: brains, heart, and guts.
• Career and professional development opportunities

• Flexible hours and vacation policy

• Supplemented cell phone plan

• Lunch provided daily from local SF eateries and snacks

• Fully paid 6 months parental leave
• A competitive compensation package + equity

• 100% covered medical, dental and vision benefits

• Life, short and long-term disability insurance

• 401k

• Wellness and volunteer Programs

• Fun company events like happy hours, outings and much more!

All your information will be kept confidential according to EEO guidelines.