About Tradeshift

Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.

We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company. 

About The Role

The Core Solution team engages with Tradeshift clients to develop/configure a solution that fits the requirements of the client. The Senior Manager of Professional Services (Core Solutions) is responsible for managing a team that defines the client requirements, developing an architecture to meet the requirements, and oversees the implementation of the solution. Additional responsibilities include; performing in both a people management capacity and a technical leadership capacity, develops and evaluates personnel to ensure the efficient operation of the function. Performance is measured by the success of the engagement and utilization (i.e., billable hours for the department).

What You’ll Be Doing 

• Recruit and develop the Core Solution Team
• Direct and manage staff productivity on customer engagements
• Achieve financial targets and key results
• Provide continuous feedback to consultants and written appraisals
• Support growth of consultants to achieve their goals and objectives
• Lead the continuous development of the project “playbook” 
• Manage customer requirements and expectations to ensure customer success
• Maintain overall quality of all projects and programs
• Manage customer and internal escalations/prioritisation 
• Provide high quality and timely services to assure customer satisfaction
• Lead continuous improvement initiatives
• Collaborate with adjacent teams within Tradeshift

Let’s Connect If You…

• Have strong operational, project management, consulting technology and process skills
• Have excellent communication/presentation skills
• Demonstrate ability to operate at both the tactical and strategic level
• Demonstrate ability to lead teams and produce results
• Have 5 years experience in Consulting/Professional Services 
• Have 5 years management experience
• Possess experience with Buyer/Seller Business Network companies is preferred
• Have demonstrated leadership skills
• Have outstanding collaboration skills
• Have experience within delivery/services and managing projects/implementations end-to-end
• Have experience with Change Management methodologies is a plus

We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws. All your information will be kept confidential according to GDPR guidelines.