About Tradeshift

Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.

We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company. 

About The Role

The Professional Services team at Tradeshift is the foundation of our customer and partner relationships. Integral to customer success and closely aligned to our product teams, we’re looking for new Tradeshifters to join our Professional Services team and work with our customers and partners by providing help to scope, structure customer engagements, deliver training and training content.

As a Product Trainer at Tradeshift, you will be responsible for delivering top-notch training to partners and employees as well as contribute to Tradeshift's education content to ensure successful use of Tradeshift's Solutions. You will evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness. You will also obtain, organize, or develop training procedure manuals, guides, or course materials, such as job aids or google slides. You'll collaborate with Product, Marketing, Solutions Consulting & Engineering to create/deliver content, helping our Partners become proficient and ultimately setting them up for success to deliver Implementation of Tradeshift’s Products as a Tradeshift Partner.

What You’ll Be Doing

Tradeshift is looking for a Product Trainer to fulfill the following responsibilities:  

• Team with our Partner Engagement Managers to make multiple simultaneous enterprise customer implementations successful
• Develop, maintain, and deliver training and materials related to the process of onboarding and enabling agency partners 
• Drive partners to consistently deliver quality implementations, services, and support by ensuring compliance with best practice methodologies
• Supporting migration and troubleshooting of the customer/partner solution
• Facilitate Training sessions with partners from all over the world 
• Contribute to the development of Professional Services’ methodology, knowledge base, and tools with special focus on partner aspect design

Let’s Connect If You…

• Have Bachelor or Master's degree in Business, Engineering or Computer Science
• Have 3 - 5+ years of experience in training delivery and curriculum development; prior SaaS experience a strong bonus
• Have strong presentation skills 
• Have technically savviness 
• Have fluency in English - both in writing and orally
• Have good functional knowledge with-in the procure-to-pay domain would be preferred 
• Are a Master Communicator - You provide the information to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical.
• Have good communication skills on complex topics with technical and non-technical people
• Have high energy; thrives in complex, challenging, and sometimes stressful situations
• Demonstrate creative problem-solving abilities
• Demonstrate ability to learn new technologies and business requirements
• Have the ability to travel 2-3 days per month

We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws. All your information will be kept confidential according to GDPR guidelines.