About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.

We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company.

About The Role
The Professional Services team at Tradeshift are the foundation of our customer relationships. Integral to customer success and closely aligned to our product teams, we’re looking for new Tradeshifters to join our Professional Services team and work with our customers by providing help to scope, architect and structure customer engagements.

As a talented Programme Manager, you will be critical in bringing our new ProServ PMO organization to the next level. Every decision you make, every day, will have a material impact on the way our projects are implemented. You'll work alongside Engagement and Project Managers and Regional leaders, to help them thrive delivering value to our beloved Customers.

What You'll Be Doing

• Delivery & Adoption processes:
  • Functional, Business processes design such as Resource Management, Service Change Requests, Project Delivery Management, Project to Operations Handovers & Hypercares, Risk and Issue Management etc.
  • Own artifacts, tooling, templates that supports those processes
  • Help underpinning cross-functional processes with other “business/operations” teams like Finance, Sales Operations, Network (Seller Onboarding), and Support.
  • Provide specialised support to Customer Value Operations, Service Sales and Partner Enablement in process design and building,  tooling, templates and reporting.
• Data Insights & Reporting Automation:
  • Maintain data sets and generate meaningful reports & metrics.
  • Process owner of our PSA (Professional Service Automation) tool (Klient).
  • Provide specialised support to other Customer Value teams in reporting.
  • Help with discovering and exploiting automation opportunities to support information knowledge flow.

Let's Connect If...
You're driven to make stakeholders successful, regardless of challenges or obstacles. You thrive in complex, challenging and sometimes stressful situations. 

• 3+ years Project or Program Management Experience supporting Professional Services, Customer Success and Post Sales processes preferred 
• Computer Software Industry experience preferred
• Experience working with Salesforce and its ecosystem
• Orientation towards People, Processes and Data management
• Demonstrated creative problem solving abilities
• Demonstrated ability to learn new tools, technologies and business requirements
• Self starter, capable to not only design frames, but also implement them 
• Optimally, but not necessarily, you have a Bachelor or Master's degree in Business or Computer Science

We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws. All your information will be kept confidential according to EEO and GDPR guidelines.