About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.

We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company.

About The Role
The Onboarding Operational Consultant is the link between our Enterprise business and the Network business for any topics relating to live onboarding programs for our Enterprise customers.

What You'll Be Doing

• Train/retrain Enterprise customers in our operational onboarding processes including clarifying the customer role in these processes. The Onboarding Strategy Consultants (OSCs) are doing the initial training and this training/retraining is to ensure that processes continue to be followed
• Drive the change process towards the Enterprise business and customers when changes in Network impact customer facing processes
• Be the internal Network owner ensuring that Network meets the agreed SLA and business case committed to Enterprise customers. Ownership of this is handed over from Onboarding Strategy Consultants when customer onboarding programs go live
• Ensure internal and external visibility in customer onboarding progress.
• Analyse customer onboarding progress and facilitate and work with all internal stakeholders to unlock onboarding blockers and bottlenecks
• Be the internal Network escalation point for Enterprise customer escalations relating to onboarding
• Internally align and update Enterprise teams on changes and operational issues that are expected to impact ongoing Enterprise onboarding programs

Let’s Connect If You…

• You have a Bachelor's degree in Business, Technology or Computer Science (Master’s Degree preferred)
• 5+ years experience in a consultancy/change management/delivery role
• Consultancy skills in advocating best practices and standardization, adoption
• Skilled and respected communicator, consultant, and influencer; able to engage with CFOs and CPOs of Fortune 500 companies
• Self-starter who is resourceful and not afraid to make decisions
• Organized and demonstrates time management skills
• Business level English, both written and oral
• Experience with procure-to-pay or e-commerce processes would be an advantage

We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws. All your information will be kept confidential according to EEO and GDPR guidelines.