Professional Services Architect

  • Full-time
  • Department: Professional Services

Company Description

About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.

Team 
The Professional Services team at Tradeshift are the foundation of our customer relationships. Integral to customer success and closely aligned to our product teams, we’re looking for new Tradeshifters to join our Professional Services team and work with our customers by providing help to scope, architect and structure customer engagements.

Job Description

Role
You'll team with Professional Services Engagement Managers to ensure successful enterprise customer implementations. You'll help your team design the best possible technical solution for the customer

What a day is like:
Deliver technical demos and trainings for internal/external useInterface with customer team members in Procurement, Finance, IT, and Shared ServicesTeam with Product, Customer Service Engineering, Support to identify and resolve blockers. You're a key contributor to the development of Delivery Team's methodology, knowledge base, and tools.

  • Work in a highly cross-functional team environment
  • Own the setup, configuration, integration (interface mapping, connectivity and connectors),
  • Own testing (i.e., SIT and UAT support), migration and troubleshooting customer solutions
  • Consult with customers’ IT resources on how to best integrate their ERP with Tradeshift
  • Own and participate in customer facing meetings

Qualifications

You’re perfect for this role if: 
You're a technical minded individual who is excited to influence the future enhancements of the Product. You provide confidence to clients by articulating the solution and how it would be implemented. You're skilled, efficient, resourceful and a tenacious problem solver of technical issues. 

You also:

  • Have 2- 5 years experience managing software implementations for external customers as part of a consulting or software company
  • Communicate technical topics with both technical and non-technical people
  • A master's degree in Business or Computer Science is preferred
  • Have high energy and thrive in complex, challenging and sometimes stressful situations.
  • EERP integration or implementation, ETL/interface mapping, SQL, ANSI    X12, and/or EDIFACT experience and/or EDI knowledge, skills in json/JavaScript, XML and File Transfer ProtocolsTransfer Protocols
  • Ability to travel 2-3 days per month

Additional Information

Location
Our Bucharest office is full of “rebels” - people who like to challenge the status quo. We’re a fun group always looking for ways to make an impact and we enjoy the freedom and autonomy we are allowed in our jobs. 

Culture 
Our culture began day one when three Danes poured their heart and soul into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride and passion. One day you might find us having a ping pong match in the middle of the work day, and then you’ll find us handing off projects to colleagues in different time zones so we can continue progress around the clock. 

TradeShifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

Why you might like working here:

  • You love autonomy and the freedom to get your work done how you want 
  • You like sharing your opinions and feeling like they matter
  • You want to work for a company that requires you to bring your whole self to work every day: brains, heart, and guts.
  • Ambitious international startup, and agile environment in Bucharest, Romania
  • Competitive compensation package
  • Career and professional development opportunities (workshops, trainings etc.)
  • Trips to design-camps for working with and learning from professionals in other countries
  • Flexible work hours
  • Company laptop provided
  • Medical Subscription
  • Meal tickets of 15 lei value for each working day
  • Free drinks & snacks daily, fresh fruits every Monday and Wednesday
  • Safe outdoor bike parking spot
  • Access to Bookster
  • Friendly and relaxed working atmosphere
  • Relaxing spots, games - ping pong, board games
  • Fun team-bonding events such as Team Camps, Hack-a-thons, Game & Field Days,
  • Welcome Breakfast, Happy Hours, Birthdays Celebrations and more!
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