Professional Services Architect

  • Atlanta, GA, USA
  • Employees can work remotely
  • Full-time
  • Department: Professional Services

Company Description

Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.

We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company.

About The Role

You'll team with Professional Services Engagement Managers to ensure successful enterprise customer implementations. You'll help your team design the best possible technical solution for the customer.

Job Description

  • Deliver technical demos and training for internal/external use.

  • Interface with customer team members in Procurement, Finance, IT, and Shared Services

  • Team with Product, Customer Service Engineering, and provide support to identify and resolve blockers. 

  • You're a key contributor to the development of Delivery Team's methodology, knowledge base, and tools.

  • Work in a highly cross-functional team environment

  • Own the setup, configuration, integration (interface mapping, connectivity and connectors),

  • Own testing (i.e., SIT and UAT support), migration and troubleshooting customer solutions

  • Consult with customers’ IT resources on how to best integrate their ERP with Tradeshift

  • Own and participate in customer facing meetings


You're a technical minded individual who is excited to influence the future enhancements of the Product. You provide confidence to clients by articulating the solution and how it would be implemented. You're skilled, efficient, resourceful and a tenacious problem solver of technical issues. 

  • Have 2- 5 years experience managing software implementations for external customers as part of a consulting or software company

  • Communicate technical topics with both technical and non-technical people

  • A master's degree in Business or Computer Science is preferred

  • Have high energy and thrive in complex, challenging and sometimes stressful situations.

  • EERP integration or implementation, ETL/interface mapping, SQL, ANSI    X12, and/or EDIFACT experience and/or EDI knowledge, skills in json/JavaScript, XML and File Transfer ProtocolsTransfer Protocols

  • Ability to travel 2-3 days per month

Additional Information

We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws. All your information will be kept confidential according to EEO guidelines. 




Privacy Policy