- Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Department: Global Technical Solutions
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.
We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company.
About The Role
The Professional Services team at Tradeshift are the foundation of our customer relationships. Integral to customer success and closely aligned to our product teams, we’re looking for new Tradeshifters to join our Professional Services team and work with our customers by providing help to scope, architect and structure customer engagements.
You'll team with Professional Services Engagement Managers to ensure successful enterprise customer implementations. You'll help your team design the best possible technical solution for the customer.
Deliver technical demos and trainings for internal/external useInterface with customer team members in Procurement, Finance, IT, and Shared ServicesTeam with Product, Customer Service Engineering, Support to identify and resolve blockers. You're a key contributor to the development of Delivery Team's methodology, knowledge base, and tools.
Work in a highly cross-functional team environment
Own the setup, configuration, integration (interface mapping, connectivity and connectors),
Own testing (i.e., SIT and UAT support), migration and troubleshooting customer solutions
Consult with customers’ IT resources on how to best integrate their ERP with Tradeshift
Own and participate in customer facing meetings
You're a technical minded individual who is excited to influence the future enhancements of the Product. You provide confidence to clients by articulating the solution and how it would be implemented. You're skilled, efficient, resourceful and a tenacious problem solver of technical issues.
Have 2- 5 years experience managing software implementations for external customers as part of a consulting or software company
Communicate technical topics with both technical and non-technical people
A master's degree in Business or Computer Science is preferred
Have high energy and thrive in complex, challenging and sometimes stressful situations.
Ability to travel 2-3 days per month
We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.