IT Support Specialist

  • San Francisco, CA, USA
  • Full-time
  • Department: IT

Company Description

Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.

We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company.

Job Description

About The Role

You will report to the Global Director of Information of Technology via the Lead IT Systems  Engineer and provide end-user technical support and issue resolution, coordinating corporate IT services/accounts, both SaaS and on-premise.

What You’ll Be Doing

  • Provide in-person/virtual customer service and issue triaging with Freshservice 

  • Providing desktop/laptop support for both MAC and Windows OS platforms

  • Serve as the primary point of contact for all support issues related to Windows, / MS Office suite of applications and their integration to external  Enterprise applications like G.Suite, Zoom, OKTA etc.   

  • Manage administration, installation and troubleshooting of corporate hardware, software, and services

  • Contribute to the employee onboarding and offboarding process in Tradeshift’s global offices

  • Participate in after-hours support and on-call rotations as needed

  • Work with Office/People Ops on facilities-related issues and improvements

  • Multitask and contribute to multiple projects

  • Develop and maintain documentation of hardware, systems, software, and licensing

  • Recommend improvements and enhancements to existing systems

  • Lead technical on-site project  for installations and upgrades of infrastructure

Qualifications

  • Have 3+ years in information technology, customer support, system/network administration, or similar roles and have an outstanding attitude for customer service

  • macOS/Linux/Windows workstation use and troubleshooting

  • Have 2+ years experience in the effective configuration, integration &  troubleshooting of Windows & MS Office suite of applications and their integration into other Enterprise applications like Workspace, zoom, Okta  

  • Google Apps (Workspace)

  • Microsoft Active Directory

  • SSO/identity management

  • Mobile device management (Casper, Intune, etc.)

  • Support A/V in the San Francisco office, maintain server racks, and cable management on desks and common areas

Additional Information

We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.

 

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