Head of People Operations, Tech and Analytics

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time
  • Department: HR Business Partners

Company Description

About Tradeshift

Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.

We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company.

Job Description

Why lead People Operations, Technology and Analytics at Tradeshift?

Tradeshift is looking for our first Head of People Operations, Technology and Analytics to join our growing People, Culture and Places team. Reporting to the Chief People Officer, this role will serve as the leader for building and executing a strategic vision that will enable an outstanding employee experience built upon infrastructure, technology and processes that scale. Not only will you accelerate how the people team functions, you will lead the development and execution of Tradeshift’s People systems strategy and roadmap. This greenfield opportunity will shape our people infrastructure, create the reporting and analytics needed to advance the people team’s ability to make data-based decisions, and ensure flawless execution of progressive people programs that creates capacity and efficiency.

You will lead a global team of people operations specialists who are experienced in people programs, operational processes, employee support, systems support and data analytics. You will bring ambition to experiment and urgency to assess operational support opportunities.

Our ideal candidate will be comfortable in a fast-paced, scaling tech company and has also seen excellence at scale in a more mature/public company. The ideal candidate will require a data-driven decision maker who understands business drivers and can design the ideal people infrastructure levers needed to support global growth. This individual will be a progressive leader who lives our values and cultivates our culture. This leader is analytical with product and process design skills, a robust understanding of People technologies, and strong compliance knowledge on People related matters with a passion to deliver high impact, high quality programs.

What You’ll OWN

  • Design and deliver the People Tech roadmap to support a scaling 700+ person hybrid working organization, including ERP scale implementations
  • Evaluate current People processes to identify areas for improvement and champion new ways technology can advance our people experience
  • Lead the development of our Analytics function, including identification of key metrics and actionable trends and patterns, and delivery of data-informed insights for programs and activities
  • Lead our People compliance discipline, serve as our compliance SME on new trends and laws, and collaborate with other functional areas in ensuring compliance and business objectives are met
  • Lead People process reengineering projects, analyzing new opportunities to proactively leverage technology across the organization in an effort to improve business processes
  • Build the People Operations, Tech and Analytics team operating model to ensure support of the team is effective and efficient, and that team members are enabled for success. Ensure the operating model runs smoothly in all areas including production support, implementations, system enhancements and issue escalations.
  • Define and create a high performance culture including a consistent approach to service level agreements, key performance indicators, performance reporting, and service cost capture and management.
  • Manage continuous improvement process for the people operations specialist team; continually ideate around how to make large and incremental changes to products, services, and processes.
  • Identify personas and optimize user channels in order to enable efficient process execution, improve accessibility, and achieve closer customer alignment.
  • Partner with the People, Culture & Places team and other stakeholders across Tradeshift to design and evolve Tradeshift’s People technology strategy and roadmap. Working through the team you directly manage and cross-functionally with relevant stakeholders, deliver results against the agreed-upon People technology plan. Select and manage vendor relationships to ensure product performance and quality system administration.
  • Proactively ensure required and appropriate governance for People technology and people-related data management. Collaborate with the Security and Legal functions to ensure data security and adherence to all data privacy regulations.


Let’s Connect If You…

  • Enjoy solving problems creatively, systematically and efficiently
  • Are data and detail-oriented without getting paralysis-by-analysis; focused on results
  • Communicate and influence effectively to a variety of (technical and non-technical) audiences in writing and verbally through various ways, including group presentations and one-on-ones, keeping in mind Tradeshift has employees and partners in 18+ countries and many time zones
  • Have effectively led a diverse team of people and optimized their success as individuals and together as a team
  • Have great planning and organization skills; are process-oriented but flexible and nimble enough to act “on-the-fly” when necessary
  • Take initiative and smart risks, leading while collaborating. Have a strong track record of great collaboration and leadership across the enterprise delivering committed-to-results on large, complex projects in a time and cost-effective manner
  • Are highly proficient with Workday, Google Sheets and Slides. Proficiency with other People systems and tools are a plus
  • Have holistic and working knowledge and experience of the People and related functions, and the systems, applications/tools that support them
  • Have 3 to 5+ years of experience successfully building and leading a People technology team and implementing large complex enterprise projects

Additional Information

We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws. All your information will be kept confidential according to EEO guidelines. 

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