Global PMO, Head of Cost Assurance - Associate Director/Director level

  • Mumbai, Maharashtra, India
  • Full-time
  • Department: Real Estate

Company Description

Why it’s great to work for Turner & Townsend

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.

Our team is dynamic, innovative and client-focused. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver.  As a result our people get to work on some of the most exciting projects in the world.

Job Description

The PMO Head of Cost & Assurance will drive significant value for the client by leading the PMO Commercial Managers. The Head of Cost & Assurance will ensure that the client delivers maximum value for money by driving the high performance of the supplier’s panel of Quantity Surveyors. They will be responsible for continuously driving value engineering, whilst also ensuring that programme is reporting accurate cost information to the finance team. They will oversee the consolidation of internal project cost data from incumbent core PM teams and Project Delivery Partners (PDP’s), providing external benchmarking data for the purposes of validation of estimates, determining best value, driving cost efficiencies and influencing/informing Bank’s decisions. 


  • Oversee the development of the Strategy and Feasibility stage estimating function through the creation of cost models and estimates
  • Oversee creation of an embodied carbon calculator to append to cost models and estimates
  • Expand the use of CostX tools and prepare to integrate BIM capabilities to enable future potential
  • Work with the client's Finance team to integrate Finance and Cost tools to generate interactive business cases that can be used and adapted during the life of a project as change occurs

Finance Management

  • Lead the creation of a new financial management team responsible for onboarding suppliers, raising purchase orders and facilitating invoices on behalf of the wider programme
  • Work with external Quantity Surveyors to clarify monthly accruals for booking with finance
  • Work with the client's Finance team to simplify and centralise the accruals booking process
  • Work with the client's Finance team to develop a list of all purchase orders, invoices, accruals and technology costs for every project globally

Commercial Management and Procurement

  • Accountable for the quality assurance of all cost plans for project business cases globally
  • Ensure monthly interrogation and audit and validation of project cost information including; cost plans, pre-tender estimates, tender packs, tender evaluations, project cashflows, variations and final accounts
  • Oversee the creation of standard cost documents to ensure consistency in cost reporting
  • Ensure all projects are properly final accounted, assets are capitalized and outturn cost data is retained for benchmarking and cost modelling purposes
  • Ensure full adherence to the Banks procurement processes

Cost Intelligence

  • Build close collaborative relationships with the client’s global Project Management and Quantity Surveying organisations; including the client’s Intelligent Solutions Council
  • Lead the development of the client’s global schedule of rates database for commercial office and retail programmes; leveraging:
  • Term contractor rates
  • Panel supplier rates (e.g. FF&E and Consultants)
  • Market rates sources from T&T’s wealth of cost information and/or suppliers in market
  • Oversee the quarterly update of the the client's benchmarking tool
  • Deliver a quarterly benchmarking report of the client’s global programme with cost insights for key markets

Supply Chain

  • Collaborate with global Project Management and Quantity Surveying teams to deliver global volume forecasts, securing significant cost saving opportunities for the client
  • Collation of cost plans to determine global volumes for supply chain deals
  • Standardise the tender process through the creation of standard tender packs and checklists including client specific Employers Requirements (once)
  • Work closely with the clients Design Lead to identify value engineering opportunities in specifications and standards and review on a bi-annual basis
  • Capture all PMO related value engineering activities in a Value Creation log on a quarterly basis
  • Oversee the improvement and extension of the performance management framework for external project delivery partners and the wider supply chain
  • Responsible for operating the performance management framework for Major projects (>$1M USD)
  • Overseeing the Framework Manager, ensure that supplier panel Bi-Annual Review meetings are conducted with Regional PMOs and key Global and Regional Heads

Cost & Assurance Database

  • Own the PMO Cost & Assurance Database ensuring it is updated in line with PMO Drumbeat processes
  • Consolidate all critical feedback regarding panel suppliers; especially in relation to Data Leakage Protection, or escalations to Non-Financial Risk Committee issues
  • Ensure full alignment to 1st Line and 2nd Line Operational Risk and ensuring the PMO and panel suppliers adhere to latest changes
  • Coordinate the tracking of supplier KPIs including but not limited to customer journey and close out performance scorecard results
  • Own and update the PMO KPI Dashboard on a quarterly basis for quarterly business reviews with the client


  • Understand all bank standards and policies; updating the PMO Governance & Assurance framework. Drive efficiency and improvement of process, standards and delivery methods
  • Propose any improvements to existing standard operating processes to improve integration between property specialisms (e.g. Asset Management and Project Management).
  • Ensure independent assurance by conducting audits of Three Lines of Assurance (1st line Monthly, 2nd line Control Reviews and 3rd line Phase Gate review)
  • Ensure Regional teams PMOs conduct sample test assurance activities and performance scores carried out by Core Team assurance 


  • Publish a Quarterly Assurance Findings report of overarching findings identifying thematic issues and areas for improvement
  • Collaborate with the incumbent supply partner and the Banks operational risk team (OR) on thematic findings from assurance activities and subsequent improvement plans
  • Collaborate with the ISC on improvements to project management reporting to be more meaningful and relevant to our key stakeholders and customers


  • Degree qualifications in Quantity Surveying, Engineering or similar function
  • Minimum 12 years’ experience as a Regional Cost/Commercial Manager delivering major programs of work, particularly with corporate clients in workplace and retail fit out projects.
  • Demonstrable experience in leading multi cultural teams.
  • Experience and knowledge of all of the main cost/commercial management concepts, tools and techniques.
  • Member of professional institute ie MRICS highly advantageous
  • Demonstrated ability to work in a fast paced and high pressure environment, to meet often tight deadlines, and to work pro-actively as part of a committed team
  • Fluent in spoken & written English and reporting skills.


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