REMOTE Customer Service Agent

  • Raleigh, NC
  • Part-time

Company Description

Contractors needed to handle inbound customer service calls

NexusOP ( www.NexusOP.com) is looking for independent contractors to provide customer service for our clients' products, sales, and survey teams.

As an independent contractor, your schedule is flexible and you can set your own hours

Job Description

Position Highlights:

* Work From Home/Telecommute
* Performance bonus available the first week
* Performance based routing - The better you do the more calls you get
* Per minute talk time of $.13 to $.44 based on performance
* Flexible Schedule - pick your hours between Mon-Fri 9AM to 9PM EST, Sat 9AM to 6PM EST and Sun 1PM to 6PM EST


Position Description:

* Customer Retention
* Answering questions about products / services
* Walking customers through product / service
* Updating customer information


Qualifications

Position Requirements/Qualifications:

* Computer 3 years old or less with Google Chrome web browser
* Quiet home office environment
* USB Headset with microphone for your computer
* High Speed internet (Clearwire, Wildblue, Hughesnet ISP or other satellite based services do not provide the quality internet required for constant high quality calls)
* Ability to work unsupervised
* Ability to read and follow directions
* 1+ years experience in customer service and sales preferred
* Experience telecommuting a plus
* High school diploma or GED


Additional Information

The application process includes a quick survey to determine your eligibility, followed by an E-learning certification course. Once you pass your certification, you are ready to start taking calls!

The following link will lead to the first step in the application process:

https://www.nexusop.com/signup/step-1.asp?job=1&signuptype=CS&embedsource=SmartRecruiters