WORK AT HOME- Inbound Customer Service / Retention Specialist

  • Raleigh, NC
  • Part-time

Company Description

USA Contact Point ( is a company that provides phone support to various clients through either sales, customer service, surveys, and much more! USA Contact Point has several Customer Service and Retention positions available. If you are looking for a part-time position to bring in extra money or a full time gig, then this position is for you! Enjoy a telecommuting position that gives you 100% control over how much and what times you work! We all work to live, but we shouldn't have to live to work. With USA Contact Point, you choose the hours and days that are best for you, so that you can still enjoy your family and friends on your own time.

Job Description

Job Description:
* Assisting customers on inbound calls
* Answering questions about service
* Walking customers through product/service
* Updating customer information
* Customer Retention
* Canceling or issuing refunds when retention is not successful


Job Requirements/Qualifications:
* Quiet home office environment
* Computer with Internet Explorer 8 or latest version of Firefox
* Headset with microphone for your computer
* Highspeed internet (Clearwire, Wildblue, Hughesnet ISP or other satellite based services do not provide the quality internet required for constant high quality calls)
* Ability to work unsupervised
* Ability to read and follow directions
* 1+ years experience in customer service and sales sales
* Experience telecommuting a plus
* High school diploma or GED
* Skype (free)

Additional Information

Job Highlights:
* 1099 Contract
* Telecommute
* Starting at .18/per minute talk time. Pay advancement is frequent.
* Flexible schedule (you pick your slots in one hour increments)
* 7 days a week, 24 hours a day
* The available hours are 7 days a week 7am-midnight EST
* Largest need for individuals who can work after 4pm EST

* Performance Based Routing - the better you are the more calls you get

If you have been looking for something new to try out, then it is time to join our winning team!

It's easy to apply - click or copy and paste our link into your browser, fill out our short online application and you are on your way!


(This link will take you to our application page)