We are currently looking for IT Helpdesk  Engineer for our Qatar operations with the following  terms & conditions.

Required education and prior experience: 

• Mandatory: B.Sc. in Computer Science, Information Technology or Similar field 
• Mandatory: 3+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician.  
• Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure 
• Mandatory: 1-year experience in Azure, Microsoft 365 Suite support. 
• Mandatory: Knowledge of Basic Network support. 
• Optional: Knowledge of Helpdesk ticketing system. 
• Desirable: Network Certifications Network+/CCNA 

      Key responsibilities & competencies: 

• Serving as the first point of contact for customers seeking technical assistance over the phone or email. 
• Performing remote troubleshooting through diagnostic techniques and pertinent questions. 
• Performing on-site installations and support. 
• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.) 
• Install and configure Windows and other desktop software. 
• Configure and manage connectivity and storage 
• Maintain Windows 
• Protect devices and data 
• Deploy Windows client 
• Manage identity and access by creating and maintaining AD users. 
• Manage compliance policies and configuration profiles 
• Manage, maintain, and protect devices 
• Manage apps 
• Rollout patches. 
• Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction 
• Maintain printing systems and assist with network printer system maintenance 
• Maintain backup system and processes. 
• Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, open submitted tickets and callbacks in a timely manner, in accordance with current procedures 
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers 
• Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets. 
• Work effectively and professionally with other team members, learns from and shares knowledge with others. 
• Escalate irresolvable issues to Engineers; advanced support or vendor support. 
• Identify and resolve problems of basic scope using proper tools and techniques 
• Offers suggestions for process improvements in the helpdesk area. 
• Applies basic standards and procedures to accomplish tasks including learning how to use and apply applicable technologies. 
• Communicate in written and verbal form effectively 
• Some afterhours work may be required 
• Manage and Operate the ManageEngine Suite ServiceDesk Plus and Endpoint Central. 
• Automate/script PC support and rollout tasks. 

Joining time frame: 2 weeks (maximum 1 month) 

Terms and conditions: 

Joining time frame:   maximum 4 weeks