Customer Success Manager

  • Beursplein 37, 3011 AA Rotterdam, Netherlands
  • Full-time
  • Department: Sales/Relationship Management

Job Description

Your responsibilities as Customer Success Manager

As we are growing dynamically and preparing for the future, we are now looking forward to welcoming our next Customer Success Manager in our Sales department.

You will be key in solidifying our rapid growth by making sure our (international) customers are being looked after in the most professional way possible by providing quality service and performance. You’ll be working at the absolute forefront of recruitment marketing innovation, with a team that believes in doing things differently!

As Customer Success Manager you will be responsible for growing customer engagement and optimising their use of VONQ services. 

Your main responsibilities revolve around:

  • Taking care of a group of global customers (Shell, Lenovo, European Commission);

  • Optimising customer experience, driving customer engagement;

  • Developing a growth plan together with the customer and steer them accordingly;

  • Analysing and monitoring customer accounts to identify risks and opportunities;

  • Proactively giving advice to customers based on analytics;

  • Monitoring and periodically measuring customer satisfaction;

  • Acting as the voice of the customer for our internal team, making recommendations for product development, collecting insights to desired features.

This is a unique opportunity to grow together with VONQs international ambitions. You’ll have the benefits and security of being part of an established company, while enjoying the freedom, ownership and opportunities  that characterise a startup environment. The best of both worlds!

Qualifications

How you fit the picture

Together, Ownership, Move Fast and Grow & Enjoy are our key company values. Besides that, we believe the following skill set and experience may come in handy in order to be successful in this role and help us achieve our goals:

  • Minimum of 2 years of working experience as a Customer Success Manager, as an Account Manager or on another relevant field;

  • Being eager to build strong and meaningful relationships with customers and enjoying doing so;

  • Experience with SaaS / Software sales;

  • Fluency in both Dutch and English, with the emphasis being on Dutch as (close-to) native level.

  • Entrepreneurial mindset: at VONQ we greatly value a positive self-starting and can-do attitude, #ownership and flexibility.

This position is based in Rotterdam and although we have a hybrid-working policy, the ideal candidates should live in The Netherlands with an easy commute to our office. #together

Additional Information

Why you can’t miss out on this opportunity

You will get an exciting chance to be part of our future. Next to this, we offer great things, such as:

  • A competitive pay-check, quarterly performance bonuses and 8% holiday allowance of course;

  • An iPhone, a Macbook and all gear you need to move fast, also for private use;

  • Unlimited holidays (yes, you read that right!);

  • Pension contribution;

  • A generous reimbursement of your travel expenses;

  • Flexible working hours and a hybrid model of office and home working;

  • Contribution to your physical (gym subscription) as well as mental well-being (HeadSpace);

  • Opportunities to learn new skills and take on new challenges #GrowAndEnjoy ;

  • A fun team at a dynamic and fast-growing international tech company;

  • Legendary company outings and activities.
     

Why not start by clicking on the 'Apply' button right away?
Questions? Contact David at davidfarago@vonq.com .

We are VONQ!

Being recognised as a core leader in the recruitment technology space we’re offering our customers smart recruitment marketing solutions. Nearly 1,000 corporate clients across the globe, including companies such as Microsoft, Philips, Deloitte, Decathlon are making use of the VONQ products and services. In late 2019 we received the investment from Capital-D, a London-based private equity firm and by the end of 2020 we’ve acquired another leading technology company, called IGB.

We are truly making the best out of our organisational growth and it's our mission to let our people be the most impactful they can be.