Desktop Support Technician
- St. Louis, MO
ValleySoft is a fast growing global IT Services & Solutions company based in Silicon Valley, USA . At ValleySoft, we strongly believe that excellence in services to Client is not a singular act, but a habit. We make earnest effort in our constant endeavor to redefine this habit and take it to the next higher level. Our long standing, time tested experience, which span across domains, is a source of strength as it helps us effectively leverage our experience to add value to our Clients' business needs and processes. Our growth has been powered by our consultative approach, our deep understanding of business and technology, our passion for innovation - and above all, our integrity.
Monitoring problem ticket resolutions, existing problem queues and client deadlines to ensure on time problem ticket resolutions and to meet client deadlines for new hires, software installs and upgrades
To manage all day to day desktop activities which include MAC, PC Imaging, Software distribution and Patch Management.
Have very good Troubleshooting skills for Windows Xp and Windows 7.
Have been part of Windows 7 Migration either as a Deployment person or Support.
Having good Lotus Notes experience with troubleshooting exp for V 7 and above.
Have worked with blackberry Mobiles and have configured BES for BB phones.
Familiar with Cisco VOIP phone solutions,
Have worked in Ticketing tool such as service-now or Remedy.
Communicate with key stakeholders to ensure proper urgency and prioritisation of tasks across technical resources
Ability to foster an excellent team environment by providing continual coordination.
Soft Skills Mandatory:
Self-starter with ability to work on projects with minimum supervision while adding value to the customer
Excellent written, oral, and interpersonal skills and working relationships with peers and very responsive.
Have a good Attitude towards Service as Work involves working with End users in a Day to day Basis.
Skill-Desktop Support Management,Helpdesk
Location-Saint Louis, MO
Total Experience10 yrs.Max
Salary$ DOE Per Hour
Employment TypeDirect Jobs (Full Time)
Please send your resume at email@example.com