Customer Service Representative

  • Tampa, FL
  • Full-time

Company Description

Webb Insurance Group -Tampa, FL

Independent insurance agency located in South Tampa seeks a full-time Customer Service Representative.

The ideal candidate should display meticulous accuracy, have excellent multitasking skills, successful at working within deadline constraints, and comfortable completing both inbound and outbound calls to clients and sales prospects.

Responsibilities include and may not be limited to:

Interact with clients to answer their questions and follow through on requests made by them

Outbound phone calls to existing clients to confirm renewal information to be accurate

Process changes accurately as requested by clients

Cross sell products that the client does not currently carry

Provide quotes to prospective clients


Strong computer literacy including experience with the Microsoft Office Suite of products

Outstanding verbal and written communication skills

Strong analytical and interpersonal skills

Strong desire to outperform, achieve and learn new technologies and skills

Ability to:

Prioritize activities on a daily basis to accomplish project goals with minimal supervision

Deal effectively and tactfully with a wide variety of external and internal customers in person, via telephone and in writing

Work independently to resolve practical problems

Work well under deadline, despite interruptions

Interact within a team environment

Perform with an exceptional attention to detail

Reliability, punctuality and professional demeanor and appearance are essential.


This position requires you being able to obtain a 4-40 license. You will have to pass a background check that is completed by the State of Florida Department of Financial Services. You will also have to attend a three day class that is conducted by a third party.

Benefits include medical coverage, Paid Time Off (PTO) program, and Simple IRA after 90 days.

Our Company Culture: At Webb Insurance Group, you will have the freedom and encouragement to make a valuable contribution to the Company. You will be encouraged to present new ideas and to find creative ways to do your job better. We do not believe in the typical "big company" culture where employees are placed into a box and only given a very narrow set of responsibilities. We are committed to both our business and our employees and dedicated to employee development. All of our team members have the opportunity to see the tangible results of their contributions to the company. We believe in giving you more life and more opportunity through your career with us.

Additional Information

All your information will be kept confidential according to EEO guidelines.