T-Mobile Retail Associate Manager (South West - Memorial City Mall)

  • Houston, TX
  • Full-time

Company Description

At Verge Mobile, a T-Mobile Premier Retailer, we place our front line in the best position to deliver a “WOW" experience to our customers. In this role, you’ll have professional sales techniques and learn all about the technology T-Mobile offers as you build the service relationships that are the foundation of T-Mobile (and our team’s) success.

Our Mission

To be the most highly regarded T-Mobile partner in the nation, with a focus around best- in-class sales and service.

Where putting the customers first really pays off

Job Description

Our professional Retail Associate Manager oversee and ensure the smooth operation of their stores from inventory and cash management to coaching and managing Retail Sales Associates.. In this role, your natural leadership ability and commitment to world-class customer service will really pay off!




The Retail Associate Store Manager position is considered a professional training opportunity for the challenging Retail Store Manager role. You'll act as the "manager on duty" to assist customers with service and product questions that can't be addressed by your team of Retail Sales Associates, as well as trouble-shoot store systems questions for your team. Here, your management experience, sales and organizational skills, and motivational tactics are in the spotlight because they have a direct impact on your team's results. You'll also identify and reinforce best practice use of displays and devices, with an eye toward the most positive and productive customer experience.


Excellent decision-making and leadership abilities as well as stellar communication skills are keys to success as a Retail Associate Manager. The people who thrive in this position are knowledgeable and persuasive sales professionals who inspire their teams to the same heights. In this multi-dimensional role, you'll guide and motivate your team, attend to visual merchandising, and handle a whole range of customers with grace. You'll also model grace under pressure in fast-paced environments, serving many different types of customers and resolving inter-teams conflicts smoothly. The potential to move up our organization is a must for this position.


As Retail Associate Manager, you'll have the following day-to-day responsibilities at your retail location:

Offer consultative sales and service on the sales floor during retail hours (including nights and weekends).

Partner with the Retail Store Manager to help recruit, develop, motivate and manage a high-performing team.

Build pride and recognize and celebrate success in your teammates

Keep abreast of the rapidly evolving T-Mobile technology.

Help with creating an environment for discovery in your store that sparks new ideas for using mobile communications.

Execute the processes and procedures that ensure that the "back" of the store works as well as the "front" from a customer perspective.

Cultivate long-term customer relationships.


BA/BS degree or equivalent education through work experience (high school Diploma or GED required)

Sales and sales management experience with a customer-focused, operationally excellent retail (along with an established record of high personal performance)

A proven track-record in consultative sales and sales management experience in fields involving consumer technology, applications and content

Talent for personnel training, coaching and development

Intuition to assess a customer’s shopping type quickly and accurately

Operational and financial performance management skills, especially site P&L management

Basic computer skills

Additional Information

Verge Mobile is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Competitive Compensation Packages

Employee Perks/Benefits