Senior Implementation Analyst
- Full-time
- Job Family Group: Client Support Services
Company Description
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Job Description
Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting. Within the Global Client Support Services organization, Client Support & Implementation (CSI) is comprised of regionally focused teams of account managers, project managers and subject matter experts who enable adoption of new Visa products, services and initiatives while looking after the overall operational health of clients processing through VisaNet.
This is an individual contributor role responsible for facilitating Visa initiated change with processing endpoint clients, globally – coordinating Visa system changes and technology upgrades required to ensure the ongoing stability and safety of the Visa payment system. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
Responsibilities
Manage multiple client projects to ensure Visa mandated technology initiatives are successfully implemented, balancing project objectives and deliverables with client expectations
Coordinate directly with clients and internal stakeholders to understand endpoint network configuration requirements and facilitate necessary changes without customer impact
Manage non-routine, complex processing and change requests, as well as short term tactical and strategic client initiatives
Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills
Proactively identify operational opportunities to increase service quality or efficiency
Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders
Prepare and maintain detailed project plans, status reports, and issues logs
Provide regular reporting on overall project accomplishments, challenges and deliverables
Represent client system and operational requirements to internal Visa organizations
Be responsible for own work assignments and tasks, taking the initiative to resolve problems and meet deadlines
Create, update and enhance internal support documents to assist internal and external stakeholders
Position will be global in scope, requiring occasional alternative work hours to accommodate time zones; limited travel required
This is an individual contributor role responsible for facilitating Visa initiated change with processing endpoint clients, globally – coordinating Visa system changes and technology upgrades required to ensure the ongoing stability and safety of the Visa payment system. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
Responsibilities
Manage multiple client projects to ensure Visa mandated technology initiatives are successfully implemented, balancing project objectives and deliverables with client expectations
Coordinate directly with clients and internal stakeholders to understand endpoint network configuration requirements and facilitate necessary changes without customer impact
Manage non-routine, complex processing and change requests, as well as short term tactical and strategic client initiatives
Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills
Proactively identify operational opportunities to increase service quality or efficiency
Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders
Prepare and maintain detailed project plans, status reports, and issues logs
Provide regular reporting on overall project accomplishments, challenges and deliverables
Represent client system and operational requirements to internal Visa organizations
Be responsible for own work assignments and tasks, taking the initiative to resolve problems and meet deadlines
Create, update and enhance internal support documents to assist internal and external stakeholders
Position will be global in scope, requiring occasional alternative work hours to accommodate time zones; limited travel required
Qualifications
Bachelor's degree in Project Management, Information Technology, Computer Science or a related field, or equivalent work experience
Requires a minimum of 8 years progressively responsible experience providing project management in a technical support or customer service role in the financial services, payment card, and software or information services industries
Applied knowledge of the 7-layer OSI Model and OSI Network Communication
Experience and expertise in implementing and supporting client-server network configurations in WAN/LAN environments and associated protocols (FTPS-TLS, SFTP, HTTP, DNS, Etc.)
Solid understanding of cryptographic concepts and applied cryptography, including PKI, strong authentication, digital signatures, Etc.
Demonstrated knowledge of the payment and data processing industries including industry trends and high-level business drivers
Working experience with BASE II Clearing & Settlement file transmissions as well as with PC Edit Package preferred
Excellent time management, organization, and planning skills are essential
Ability to comprehend and translate complex technical issues and apply to business solutions
Demonstrated ability to articulate complex technical terms or processes into business language
Able to set priorities, influence others, and manage customer expectations
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
Excellent verbal, written, presentation and interpersonal skills are required
About Visa:
Common Purpose, Uncommon Opportunity . Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere . This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.
We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.â€
Additional Information
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.
All your information will be kept confidential according to EEO guidelines.