Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting. Within the Global Client Support Services organization, Client Support & Implementation (CSI) is comprised of regionally focused teams of account managers, project managers and subject matter experts who enable adoption of new Visa products, services and initiatives while looking after the overall operational health of clients processing through VisaNet.
 

This is an individual contributor role responsible for facilitating Visa initiated change with processing endpoint clients, globally – coordinating Visa system changes and technology up­grades required to ensure the ongoing stability and safety of the Visa payment system.  This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
 

Responsibilities


Manage multiple client projects to ensure Visa mandated technology initiatives are successfully implemented, balancing project objectives and deliverables with client expectations

Coordinate directly with clients and internal stakeholders to understand endpoint network configuration requirements and facilitate necessary changes without customer impact

Manage non-routine, complex processing and change requests, as well as short term tactical and strategic client initiatives

Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills

Proactively identify operational opportunities to increase service quality or efficiency

Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders

Prepare and maintain detailed project plans, status reports, and issues logs

Provide regular reporting on overall project accomplishments, challenges and deliverables

Represent client system and operational requirements to internal Visa organizations

Be responsible for own work assignments and tasks, taking the initiative to resolve problems and meet deadlines

Create, update and enhance internal support documents to assist internal and external stakeholders

Position will be global in scope, requiring occasional alternative work hours to accommodate time zones; limited travel required
 

Bachelor's degree in Project Management, Information Technology, Computer Science or a related field, or equivalent work experience

Requires a minimum of 8 years progressively responsible experience providing project management in a technical support or customer service role in the financial services, payment card, and software or information services industries

Applied knowledge of the 7-layer OSI Model and OSI Network Communication

Experience and expertise in implementing and supporting client-server network configurations in WAN/LAN environments and associated protocols (FTPS-TLS, SFTP, HTTP, DNS, Etc.)

Solid understanding of cryptographic concepts and applied cryptography, including PKI, strong authentication, digital signatures, Etc.

Demonstrated knowledge of the payment and data processing industries including industry trends and high-level business drivers

Working experience with BASE II Clearing & Settlement file transmissions as well as with PC Edit Package preferred

Excellent time management, organization, and planning skills are essential

Ability to comprehend and translate complex technical issues and apply to business solutions

Demonstrated ability to articulate complex technical terms or processes into business language

Able to set priorities, influence others, and manage customer expectations

Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines

Excellent verbal, written, presentation and interpersonal skills are required




About Visa:

 
Common Purpose, Uncommon Opportunity .  Everyone at Visa works with one goal in mind – making sure that Visa is  the best way to pay and be paid, for everyone everywhere . This is our global vision and the  common purpose  that unites the entire Visa team.  As a global payments technology company, tech is at the heart of what we do.  CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages  per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.


We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFAâ„¢ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an  uncommon opportunity  to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.


“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”
 




 

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.