Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Product Managers are the architects of CyberSource product offerings and the key drivers of product line success and adoption by the merchant and partners. They drive the vision & strategy of the product line and its delivery and execution across the organization. CyberSource is launching innovative new products in the payment space. CyberSource partners with merchant acquirers around the globe to provide integrated merchant acceptance solutions to merchants of all sizes.
 
The Business Applications User Experience Director will own the user experience of the Business Applications family of products, including core experience, reporting, analytics, transaction search, risk, and others.  This role will drive UI/UX strategy and execution; facilitate collaboration between the UX practice and other parts of the organization; and build a test-and-learn culture.  The Business Applications User Experience Director is ultimately responsible for the quality of the experience of individual modules and of the platform as a whole.
 
Job Scope
 
Strategy

In collaboration with domain Product Managers, develop a UI/UX strategy that advances the key initiatives and business goals of the organization 
Understand the near, medium and long term product goals, and ensure the user experience supports and advances these goals
In collaboration with Product Management and Product Development, develop a vision for the unification of currently-fragmented properties and products. Ensure that each module drives toward that vision
Execution

Define and deliver superb user experiences across the Business Applications family of products
Understand deeply the myriad types of users and ensure the experience design meets the needs of all users
Understand deeply partner relationships and how Business Applications will be deployed and used by partners; ensure the experience design meets the needs of partners
Ensure continuity of experience across and between modules and properties
Participate in all stages of the product design and development lifecycle, including research, wireframing, prototyping, development, and testing. Ensure high quality deliverables at all stages
Develop a sustainable test-and-learn practice, and ensure that user feedback is incorporated at the appropriate stages of product development
Process

Foster a deeply collaborative relationship between the UI/UX team and domain Product Managers
Ensure productive engagements between the UI/UX team and the domain Product Managers
Advise the Project Management staff on effective method of planning, executing, and tracking work in an agency service model
In collaboration with domain Product Managers, help prioritize the work of the UI/UX team
Help develop processes to ensure orderly, predictable execution of deliverables
Ensure that user testing and the incorporation of learnings becomes a standard part of product design and delivery
Advocacy

Socialize the value of high quality experience design, and help domain Product Managers understand the value of the UI/UX engagement
Advocate for user testing and build a test-and-learn culture.  Coach product managers on how to plan for testing and incorporate feedback
Location:
Nearest Major Market: Austin 
 
Job Segment: User Experience Design, User Experience Management, Product Management, Technology
 

Minimum of 7 years of experience in User Experience Design or User Interface Design Management
Demonstrated ability to drive designs that achieve business results
Experiences managing a portfolio of user applications
Ability to lead with influence in a matrix organization
Ability to foster collaborative relationships across domains
Passion and experience working with engineering, product, development, and marketing teams
Extensive experience in interface design, research, and product development
Knowledge of current UX Design strategies and trends across web and mobile platforms
Deep understanding of mobile technologies, CSS3, HTML5, and responsive web design
Establishment and measurement of customer facing metrics such as competitive analysis, customer satisfaction, usability efficiency, and ease of use
Comfort with technical domains and willingness to be very hands-on in the development of product solutions
Proven ability to juggle multiple projects simultaneously and meet aggressive deadlines 
About Visa:
 
Common Purpose, Uncommon Opportunity .  Everyone at Visa works with one goal in mind – making sure that Visa is  the best way to pay and be paid, for everyone everywhere . This is our global vision and the  common purpose  that unites the entire Visa team.  As a global payments technology company, tech is at the heart of what we do.  CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.
 
We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFAâ„¢ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an  uncommon opportunity  to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
 
“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.