Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The Account Support Analyst position works closely with small institutions answering inquiries and solving problems. Support the Sales Engine Team with financial reporting, sales analysis, and compliance.

Responsible for:

• Improving and implementing sales processes to best serve all clients in the Greater LAC Region (GLAC).
• Analyses, determines, coordinates, and implements efficient sales improvement processes and standards. This position handles details of a confidential and critical nature.
• Review existing process to improve turnaround time and automate, if applicable, to ensure a better service to clients.
• Provide Business Process Reengineering (BPR) and Continuous Process Improvement (CPI) expertise in GLAC Sales activities. Guide, motivate, and work with cross-functional teams to obtain desired results through skillful application of BPR and CPI methodologies.
• Present, facilitate and lead assigned Sales process improvements activities using data gathering and analysis, problem solving, and project management skillsets.
• Provides activity follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits.
• Collaborates with functional areas to develop and maintain performance metrics, measurements, methods and targets.
• Coordinates with multiple departments and functions to assure appropriate information flow and understanding of overall process improvement direction.
• Leverage best practices gained through process improvement activities to other activities which would benefit from implementation
• Facilitate continuous process improvement activities to ensure standardization and consistent sales teams process across GLAC.
• Work with process owners to create and improve Visa’s metrics and goals.
• Provide support and help in the development and execution of sales initiatives as required by team members and clients.
• Provide day-to-day business support to clients for all countries in the Greater Latin America and Caribbean geographies.
• Ensure appropriate delivery times by internal units (marketing, risk, accounting, finance and compliance) and be the main liaison with internal units of such to both internal and external client requests.
• Develop strong conflict management skills in order to work effectively with a large range of teams to develop accountability, transparency, and rapid fact-based decision-making.
• Obtain a clear understanding of the Markets including major competitors (local & international) issuing, acquiring processors and merchants, in order to help Sales team with target sales goals.
  
  

Strategic Nature, Mgmt Accountability, & Scope

• Key resource by being an important link with clients and internal teams supporting the execution of a short and long term strategic plans for the Caribbean countries.
• Responsible to improve process impacting the sales area.

Decision Making & Complexity

• Make decisions on most routine matters within the context of established guidelines; defers most non-routine decisions to immediate supervisor or has detailed guidelines.

Financial & Organizational Scope

• Scope of financial responsibility is limited to variance analysis on a monthly basis for P&L.

6-Reporting Relationships & Interactions

• This position reports to the Engine Business Development Leader.
• The position interacts with all people within the organization, sales, finance, products, operations, marketing, compliance, payment risk, franchise, amongst others.

Key Competencies

• Work Collaboratively
• Ownership
• Initiative
• Organized
• Detailed oriented
• Ability to respond to common inquiries or complaints from customers
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Self-Motivated
• Ability to handle change and priorities
• Good Communications Skills
• Strong sense of urgency/take prompt action
• Flexible

· Bachelor’s Degree or equivalent work experience

· Years of Experience: 3-5

· Skills - Professional/Technical/Business

· Strong analytical skills

· Process modeling skills

· Proficient with Microsoft Office (Knowledge of Excel, Word, PowerPoint)

· Discretion combined with poise and professionalism in all communications.

· Must be able to exercise good judgment regarding information which may be confidential.

· Must have excellent communications skills both verbal and written in English and Spanish.

· The ability to operate effectively and efficiently in a challenging with minimum supervision, fast-paced environment.

· Customer service-focused with ability to work collaboratively with several teams simultaneously

· Ability to multi-task and prioritize work with attention to detail.

· Solid planning and excellent organizational skills

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.