Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Summary:

To manage a regional team of ecommerce fraud consultants who work closely with
CyberSource merchants to identify emerging fraud trends, developing strategies
to mitigate these trends using CyberSource services.

Job Scope:

• Regional responsibility for the success and delivery of Risk Management solutions in
  North America.

• Manage a cross cultural delivery team that consults merchants on how to optimize fraud
  prevention best practices in a way that maximizes fraud.

• Responsible for an organization of approximately 10 Risk Consultants across the North American region.

• To manage, train, and develop direct reporting Managed Risk Consultants in conjunction with Managed Risk global strategy.

• Ensure that knowledge and best-practices are being shared and leveraged on a regional scale.

• Oversee initiatives to ensure quality-of-service is maintained regionally, with a focus on training and development of staff.

• Work proactively with direct reports and product management team to ensure that product enhancement requests and bug fixes that can improve quality of service are prioritized appropriately, and to ensure that all analysts regionally are up-to-date with respect to product knowledge.

• Act as advocate for Managed Risk Solutions, working closely with the sales team to
  ensure that their knowledge and awareness of team capability is up-to-date.

• Maintain a working knowledge of industry best practice and emerging trends and
  technologies within payment risk management.

• Maintain close and effective working relationship with Managed Risk Services Principals and other Regional Managers to ensure that the Managed Risk organization meets
  and exceeds revenue targets.

• Responsible for budget with respect to headcount planning and allocation.

• This role reports to the appropriate Global Head of Risk Management Services.

• This individual works closely and on a daily basis with Regional and in-country
  leads and teams

• Ability to manage and motivate a team of managers, influencing and guiding them to ensure delivery at operational level of strategic business goals.

• Regular face to face meetings with merchants

• Close working relationship with key stakeholders within Cybersource/Visa

• Bachelor degree in Finance, Business, Science, Engineering or Computing

• Similar field with Master's degree preferred.

• Experience of working as an analyst in a team to prevent fraud for ecommerce merchants
  (either at merchant level, or service provider level) for 7+ years.

• Experience managing a team(s) in an ecommerce fraud management environment for 5+ years
  

• Experience of managing staff in different global regions and time zones.

• Experience of devising and implementing solutions for teams to improve quality of service
  (efficiency, mitigation of organizational risk, improvement of knowledge
  sharing, and a consistent approach to training).

• 10+ years' experience selling to, and working with, enterprise class customers
  (Fortune 1000)

• Travel (up to 35%) to customer locations and conferences required.

   
  

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.