Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

​The Product Operations Sr. Program Manager will be an integral part of our Product Operations team supporting the Product Management organization to ensure superior operational delivery for product initiatives. In this role, you will be responsible for managing strategic cross-functional programs that include, but are not limited to, the following lifecycle activities: product requirements, product build, training, legal, marketing, commercialization/go-to-market activities, and client communication. Additional tasks include providing regular status reporting, product roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned. This position will include interacting directly with Product Managers, Product Development, Marketing, Sales, Customer Service, and Visa cross-functional teams in a Global environment. The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings. Position will be located in Foster City CA, Bellevue Washington, Austin Texas, or Denver Colorado.

• The Sr. Program Manager will lead project-planning activities and facilitate project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion
• Leveraging strong project management industry expertise and collaboration skills, identify required activities to successfully deliver the program, ensuring appropriate task assignments are in place
• Establish and manage client expectations throughout the project lifecycle; follow defined scope management processes
• Define Communication Plan to ensure appropriate CyberSource and Visa Stakeholder involvement and communication is in place
• Report and escalate issues, with mitigation and path to resolution
• Identify risks, perform risk analysis, effectively manage risks; proactively raise prioritization and scheduling tradeoff decisions, escalating and identifying alternate options as appropriate;
• Follow defined Risk Management processes
• Oversee and ensure all status materials are compiled and completed in a timely fashion
• Document and distribute project and activity status on regular basis
• Collaborate with Product Managers to manage key performance metrics and assist with budget management and roadmap documentation
• Assess existing processes and identify opportunity for improvement
• Participate in other project related activities, as requested

• 12+ years' experience as project manager, delivering complex business sponsored projects. Ideal candidate will have deep knowledge and experience with all aspects of software development life cycle, and go-to-market/commercialization aspects of introducing a new product or feature to the market. Activities include planning, execution, market launch, and will require experience managing cross-functional and global project teams in a matrixed environment
• PMP certified with current credentials
• Experience in Agile environment is preferred
• Knowledge of payment and/or risk management systems and the industry is preferred.
• Excellent MS Project and presentation skills
• Ability to drive cross-functional project teams of services personnel dispersed across multiple geographies and disciplines in a matrix structure where none of the resources report directly to the program manager. Able to motivate staff and influence their tasks to align with organizational goals and priorities
• Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Working knowledge of the software development lifecycle from requirements gathering to post-implementation customer support
• Solid understanding of project management techniques, methodologies and best practices.
• Self-motivated; able to work independently while coordinating activities with cross-divisional teams
• Team player; able to communicate with technical and business experts at all levels of the organization
• Solid analytical and problem solving skills; ability to think strategically
• Excellent verbal and written communication and presentation skills
• Bachelor's degree is required. Master's degree is preferred

All your information will be kept confidential according to EEO guidelines.