(Global Endpoint) Systems Engineer

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Global Endpoint Operations manage the Endpoint Systems that connect the Visa's Client globally to VisaNet for transaction processing, clearing and settlement. The team is responsible for all technical aspects of the endpoint life-cycle from project initialization, system installation and maintenance, operational support to system disconnection. The engineer is responsible for project management and implementation of endpoint projects, working with global clients, vendors and Visa Internal team to expand access of Visa products and services globally.

  • Provide IMAC project management, technical advice and support to Visa Client institutions and processors to ensure customers expectation are exceeded. Global Endpoint Operations manage the Endpoint Systems that connect the Visa's Client globally to VisaNet for transaction processing, clearing and settlement. The team is responsible for all technical aspects of the endpoint life-cycle from project initialization, Global Endpoint Operations manage the Endpoint Systems that connect the Visa's Client globally to VisaNet for transaction processing, clearing and settlement. The team is responsible for all technical aspects of the endpoint life-cycle from project initialization,

  • Discipline in detailed documentation and reporting of projects plan, project status and issue logs. Timely and accurate updating of Project Tracking System records and maintaining Global Inventory records.

  • Create and test implementation scripts for vendors field engineers and support team for installation and activation

  • Perform remote system Installation with on-site vendor engineer support, configuration and lock-down of Visa Endpoint servers.

  • Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

  • Timely escalation of critical situations and any likely project risk that can impact project delivery scheduled to Director and 3rd Level support team

  • Ensure that all server deployment follow Visa security guidelines and report any non-compliance.

  • Able to communicate and work cordially in global team with teammate from different culture and in time zone.

  • Work closely with both Support and Project team to ensure best-in-class delivery of solutions and support to Visa client.

  • Participate as a member of an on-call rotation to support multiple systems during off-hours

  • Work evenings and weekends as needed

  • Provide weekly reporting for CMDB and BASE II record

  • Act as Change and Viper Coordinator to ensure all incidents and changes are in compliance to ITIl and Viper Rule.

  • Act as Inventory Record Coordinator to ensure accurate and timely update of inventory

  • Act as lock-down coordinator to ensure all servers going into productions are locked down and pass OAC

    • Qualifications

  • Bachelor's degree in IT, CS or related field

  • RHCE experience

  • Foundational Project Management Certification

  • 2 ITIL Practitioner Certification

  • Shell Scripting,

  • HTML, Programming or Scripting Language experience

  • Understanding of XML, JASON and XSLT

  • Encryption Security Technology like SSL and IPSEC

  • 3 Year Working Experience in IT Operations and Delivery

  • Ability to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime

  • Outstanding customer service skills and a dedication to the customer service experience.

  • Must exercise a reasonable amount of independent judgment under minimum supervision

  • Ability to assess and analyze technical situations and provide viable alternatives

  • Ability to write and speak in a second language Japanese or Spanish will be an advantage

  • A keen interest to learn new skills and technology either through online resource or class training

  • Project Coordination Experience

    • Additional Information

    Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

    All your information will be kept confidential according to EEO guidelines.

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