Senior Implementation Analyst

  • Full-time
  • Job Family Group: Client Support Services

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The Sr. Implementation Manager is responsible for relationship and project management for a major financial institution / Visa key client. This is a position on a strategic and highly visible team. The role requires consistency in demonstrating a thoughtful approach to deepening internal/external partnerships; thorough execution and delivery of new solutions; resourcefulness in solving complex problems and the ability to maintain high level of performance while managing multiple complicated and demanding projects.   This role also requires knowledge/subject matter expertise of the Visa DPS Prepaid Platform, process oriented mindset, and delivery of solutions through management and influence of cross-functional stakeholders.  

  • Provide implementation project management delivery to one of Visa's signature clients as well as supporting other Visa clients, as required.

  • Communicate directly with client(s) to understand their requirements and objectives in order to successfully implement change, with a high level of quality and efficiency.

  • Manage non-routine, complex processing and change requests, as well as short-term tactical and strategic customer initiatives.

  • Prepare and maintain detailed project artifacts such as project plans, issue logs and lessons learned.  

  • Act as the Project Lead for various internal and external initiatives, using strong Project Management methodology.

  • Accountable for building and maintaining, positive, constructive working relationships with not only the immediate working team, but with internal resources, stakeholders as well as the client.

  • Clearly represent customer system and operational requirements to internal Visa organizations.

  • Represent the Visa business and demonstrate clear, thoughtful, appropriate communications to the client.

  • Independently manage competing priorities as well as take the initiative to resolve problems and meet deadlines through critical thinking and strong execution of deliverables.

  • Coordinate and influence internal Visa resources to ensure delivery on commitments.

  • Proactively identify and manage operational process improvements to increase service quality, efficiency, and/or business relationships.   

Qualifications

  • Bachelors/Degree or equivalent experience. 
  • Strong project management skills required. 
  • Typically requires a minimum of 8 - 10 years of experience in a technical customer support, project management or implementations role in software, financial or information services. 
  • Demonstrated success in customer relationship management. 
  • Ability to comprehend and translate complex technical issues and apply to business solutions. 
  • Demonstrated ability to articulate complex technical terms or processes into business language.  
  • Excellent verbal, written, presentation and interpersonal skills are required. 
  • Excellent time management, organization, and planning skills are essential. 
  • Able to set priorities, influence others, and manage customer expectations. 
  • Comfortable in an environment with little oversight and an unscripted path. 
  • Demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines. 
  • High level of resiliency and critical thinking. 
  • Solid experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).

Preferred requirements: 


  • Payments (or other complex) Industry Experience Preferred. 
  • Exhibits the ability to act as a Lead or Mentor for others. 
  • Process improvement driven. 
  • Proven ability to elevate knowledge as a SME of processes, services, industry regulations, technical aspects etc.

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.

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