Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

This role is primarily responsible for assisting with collections of past-due customer accounts and responding to related email correspondence and billing inquiries for CyberSource, a division of Visa. Additionally, candidates must have the ability and willingness to learn and assist with other revenue operations processes and responsibilities. This position requires the ability to learn quickly and to work independently in a fast-paced, entrepreneurial environment, both of which require strong analytical and problem-solving skills. The ideal candidate must be able to work with external clients and internal partners alike.

RESPONSIBILITIES:

• Collaborate with sales, customer support, and other internal functions to resolve balances; strong interpersonal skills are essential to successfully engage in such a level of collaboration 
• Contact customers with past-due balances by email and phone to request payment and to resolve billing questions and other customer service matters 
• Provide invoices, statements, and other documentation requested by customers 
• Interact professionally and calmly with customers who dispute balances 
• Understand professional collections practices and apply those practices across multiple geographies and business units 
• Understand contract and pricing arrangements with customers to verify balances are correct and collections efforts are in accordance contractual obligations 
• Manage multiple tasks simultaneously and meet deadlines, both of which require strong planning, organizational, and problem-solving skills 
• Work comfortably and independently in a fast-paced, entrepreneurial environment 
• Perform special projects and ad hoc analyses as needed

• Bachelor's Degree preferred 
• 3-5 years of experience 
• Good Excel skills are required 
• Excellent written and verbal communication skills are required 
• Strong analytical and problem-solving skills are required 
• Ability to work with a heavy volume of data 
• Ability to work independently in a cross-functional environment with minimal supervision 
• Ability to perform under pressure with tight deadlines 
• Ability to drive results within a fast-paced environment 
• Ability to contribute new ideas and solutions for current processes and to address business challenges 
• Strong organizational and project-management skills 
• Ability to plan, organize, and adapt within a multitasking environment 
• Self-motivated 
• Willing to utilize and learn new technology to solve problems 
  
• Proficient with MS Word 
• Experience working in an e-commerce environment with an understanding of payment industry is a plus
  

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.