Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The Technical Account Manager will be responsible for taking a proactive approach with an assigned list of high profile customers to ensure they are receiving the most comprehensive support possible. This role could be based out of Mexico City.

Job Scope:

• Contact each assigned account a minimum of once per month to ensure their support needs are being met and no open issues remain. 
• Perform a high level transaction review for top 10 volume accounts a minimum of twice per month. 
• Notify all accounts in advance of a code release that adds functionality and/or creates changes to the services they utilize. 
• Perform account training and/or retraining functions as needed and within reason. This training is to ensure that assigned accounts are familiar with and comfortable with new and updated services. 
• Monitor support traffic to watch for areas requiring intervention and/or follow up. 
• Maintain a team approach with Sales on all assigned accounts. Notify them of any potential issues or opportunities. 
• Maintain a high availability to all accounts. 
• Maintain ownership and account update on escalated tickets until the issue is resolved.

• Bachelor's degree in Computer Science, Management Information Systems or related discipline 
• Multilingual skills needed: English, Spanish. Portuguese as a plus. 
• 4+ years of experience with direct Customer Support and/or Account Management 
• Excellent communication and customer interactions skills 
• Strong organization skills including resolution management and follow up 
• Knowledge of programming languages such as Java, C/C++ and/or Perl; operating systems such
• Unix and Windows; and commercial software applications. 
• Previous experience with card-not-present payment and/or risk management systems is strongly preferred
  

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.