Director

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The candidate will be responsible for managing a global team of professional system administrators supporting the Distributed Systems Operations server infrastructure. The candidate will be responsible for managing the day-to-day functions of the 24x7x365 operations team and will be required to ensure proper change management and incident escalations processes are defined, followed within the ITIL framework. This includes ensuring the team maintains audit compliance and delivers on corporate/departmental goals and metrics. This candidate will serve as the interface with internal teams (Platform Engineering, Service Desk, Network, Storage Operations, etc.) as well as internal and external customers (Visa's Customer Service Center, etc.) and will additionally be responsible for participating in service improvement efforts across various platforms and functions.


Secondary Job Responsibilities

  • Participate in infrastructure operations planning and service improvement lifecycle
  • Responsible for leading and delivery of enterprise initiatives
  • Be able to drive service improvements
  • Provide forecasting for resource and budgetary needs
  • Exhibit collaborative leadership by example

    • Qualifications

  • Bachelor's degree in Computer Science/Engineering or related field is preferred

  • 10+ years of relevant professional experience directly related to Unix, Hypervisor and mixed OS based systems support, to include hardware and peripherals

  • 5+ Years of previous management experience

  • Experience supporting a 24x7 Operational environment

  • Working experience with infrastructure components (LAN/WAN/TCP IP)

  • Working knowledge of Cloud / Hyper-V / KVM / Windows / Linux / SDS / SAN / NAS / Brocade / VMWare etc

  • Working knowledge of Vulnerability security resolution, CVE and risk mitigation

  • Track record of on-time, within scope, high quality implementations

  • Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor

  • Ability to coordinate activities within cross-divisional and cross-functional teams

  • Strong supervisor qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments

  • Excellent verbal, written, and presentation skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally

  • Strong understanding of process orientation, understanding of project management techniques, methodologies and best practices

  • Candidate must have demonstrated and be prepared to exhibit initiative and ownership of project success

  • Ability to set goals and objectives, prioritize, and manage situations to satisfactory completion, ensuring value over effort

    • Additional Information

    Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

    All your information will be kept confidential according to EEO guidelines.

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