VP Partner Operations

  • Foster City, CA
  • Full-time

Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in than 200 countries and territories, enabling them to use digital
currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies. Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Visa is one of the top 50 Most Admired Brands in the world. It is recognized as a leading employer and can be found on the lists of: The World’s Most Innovative Companies, The World’s Most Respected Companies, The World’s Most Ethical Companies, America’s Best Employers and The World’s Most Valuable Brands, to name a few.



Job Description

Reporting to the SVP of Operations, this leadership position will be responsible for general
management and employee development within the Merchant Sales and Solutions team.

Build partner operating model enablement to drive business growth. Considerations include product,
people, processes and tools changes required to support “On behalf Of” offering at scale.
 

  • Client coverage model

  • Contracting/Agreements

  • Customer Service Support/ white label / tier 2 support

  • Partner enablement

  • Training

  • Collateral templates

  • Resource Plan

  • Geographic expansion and extensibility

  • Work cross-functionally to determine areas of operational improvement, communicating the strategic imperative for change, identifying product and process gaps, designing solution sets, developing governance models, driving process change, training teams to implement revised approaches, scoping and tracking key milestones
  • Drive implementation of metrics-based business performance monitoring, reporting and analysis.

Responsibilities:

  • Design end to end partner experience and supporting operating model

  • Deliver improved partner billing, reporting and support model

  • Identify areas for product and process improvement based on deep knowledge of the Visa and
    CyberSource/Authorize.net businesses. 
  • Develop hypotheses based on internal and external customer feedback as well as through data analytics and financial analysis.
  • Build consensus across functions to iterated and align proposed solutions. Lead formal and informal teams to operationalize changes
  • Lead cross-functional response to partner service issues.

  • Develop channel conflict model to reduce friction and maximize growth

  • Develop partner service model for resale.













Qualifications

CAPABILITIES

Strategic Vision

This candidate brings a strategic mindset and the proven ability to assess the competitive and industry landscape to create a thoughtful, thorough and innovative process improvement strategy. S/he is a talented executive level communicator, with the capability to effectively influence internal
stakeholders.

Collaboration

The ideal candidate is a leader who has demonstrated success navigating and thriving in a complex multi-regional matrixed organization. S/he has established and cultivated internal stakeholder relationships and is practiced in the leadership of cross-functional initiatives. S/he brings a style that is
genuine, transparent and open, inviting collaboration and true partnership.

Lead People

This candidate strategically modifies organizational or leadership when needed in order to improve performance and align with company goals.

Spur Innovation

This candidate creates an environment where independent thinking is encouraged and productive debate about existing processes methods and processes is the norm.

QUALIFICATIONS

  • 10-15+ years of experience with partner operations, customer experience, change management, integration, and resource optimization.
  • Experience managing a team that are assigned to contribute as a member of one/multiple cross-functional teams
  • Strong leadership skills with experience in dynamic environments with shifting priorities

  • Strong interpersonal skills with presence and the ability to clearly communicate with senior management, peers, and team members.

  • Work with limited direction, usually within a complex environment, to drive fact-based recommendations to senior management, while supporting syndication with stakeholders across the team.

  • Ability to work accurately with a sense of urgency, and deliver under tight deadlines/time frames.

  • Strong strategic and critical thinker with the ability to make decisions.

  • Team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

  • Advanced level of Excel, Word, Outlook and PowerPoint required



















Additional Information

All your information will be kept confidential according to EEO guidelines.