Sr. Software Configuration Analyst - DCIM

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The Visa DCIM platform provides critical planning, analytical, and monitoring capabilities across our global data center footprint. As a Sr. Software Configuration Analyst you will support new site deployments, data quality assurance, issue resolution, and adherence to process standards. You will also serve as a point of contact to the Data Center Operations Team, fielding informational requests and providing general application support. A successful candidate will be a strong leader, detail-oriented, highly skilled, results driven and enjoy working in a fast paced, challenging environment. The Sr. Software Configuration Analyst will be required to work independently with little supervision or direction; demonstrating the ability to collaborate effectively with various internal teams to achieve business goals.

Responsibilities:

  • Provide end user training and support and day-to-day application site support.

  • Track, escalate, and resolve customer-related issues in a timely manner.

  • Accountable for management of the daily workflows generated by customer requests and equipment installs, moves and decommissions.

  • Provide strong metrics and reports that lead to intelligent decision-making.

  • Develop cross-functional relationships with key stakeholders to improve the adoption of the DCIM solution into the overall business planning and reporting effort; as well as translate current and new business requirements into operational processes.

  • Effectively communicate with customers where necessary to develop / enhance system requirements.

  • Conduct audits of data repository to ensure accuracy or identify gaps; responsible for data quality assurance.

  • Assist in managing the DCIM commissioning process including test procedures, scheduling, coordination and teaming with on-site Engineering and Operations personnel.

  • Assist in setting and maintaining DCIM standards of operational excellence, ensure adherence to developed standards. Continue development and evolution of DCIM standards.

  • Assist in new technology research, evaluation, testing and implementation.

  • Perform other related duties as assigned.

    • Qualifications

  • Bachelor�s Degree in Computer Science, IT, or Engineering preferred. Five years of DCIM implementation and / or support experience required. Minimum of three years of experience in a critical facilities environment required.

  • Experience with Building Management Systems and/or Building Automation Systems preferred.

  • Network and cabling experience a plus.

  • Experience with ITIL, ITSM, Nlyte, BMC Remedy, ServiceNow and ticketing workflows preferred.

  • Detail-oriented and proven ability to manage multiple, cross-functional initiatives with overlapping timelines and deliverables.

  • Exhibit strong analytical and advanced problem solving skills, as well as excellent organizational, multi-tasking, prioritization, and teamwork skills.

  • Demonstrated effective professional verbal and written communication skills.

  • Demonstrated strong leadership capabilities and interpersonal skills.

  • Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.

    • Additional Information

    Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

    All your information will be kept confidential according to EEO guidelines.

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