About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

​This Sr. Implementation Analyst position is responsible for the relationship and project management of multiple prepaid programs for a number of our Canadian clients. The position is based in Highlands Ranch, CO with an occasional travel requirement for client visits to Canada (max 7 days per year). The role requires the careful management of internal and external relationships, an ability and enjoyment to solve complex and challenging problems to deliver high performing solutions to our clients. This role requires knowledge of, or an accomplished ability to quickly learn and absorb knowledge of, Visa's DPS Prepaid Platform and processes. The role requires a self starting approach, an ability to organize, plan and carefully execute on complex tasks with minimal supervision.

Principle Responsibilities

• Provide implementation project management delivery to multiple Canadian clients and other Visa clients as required.
• Communicate directly with clients to understand their requirements and objectives in order to successfully implement change, with a high level of quality and efficiency.
• Manage non-routine, complex processing and change requests, as well as short term tactical and strategic customer initiatives.
• Prepare and maintain detailed project artifacts such as project plans, issue logs and lessons learned.
• Act as the Project Lead for various internal and external initiatives, using strong Project Management methodology.
• Accountable for building and maintaining positive and constructive working relationships with the Canada account management and business development team as well as with internal resources, stakeholders and clients.
• Clearly represent customer system and operational requirements to internal Visa organizations.
• Represent the Visa business and demonstrate clear, thoughtful, appropriate communications to the client.
• Independently manage competing priorities as well as take the initiative to resolve problems and meet deadlines through critical thinking and strong execution of deliverables.
• Coordinate and influence internal Visa resources to ensure delivery on commitments.
• Proactively identify and manage operational process improvements to increase service quality, efficiency, and/or business relationships.

• Bachelors/Degree or equivalent experience.
• Strong project management skills required.
• Typically requires 8 years of experience in a technical customer support, project management or implementations role in software, financial or information services.
• Demonstrated success in customer relationship management.
• Ability to comprehend and translate complex technical issues and apply to business solutions.
• Demonstrated ability to articulate complex technical terms or processes into business language.
• Excellent verbal, written, presentation and interpersonal skills are required.
• Excellent time management, organization, and planning skills are essential.
• Able to set priorities, influence others, and manage customer expectations.
• Comfortable in an environment with little oversight and an unscripted path.
• Demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• High level of resiliency and critical thinking.
• Solid experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).

Preferred requirements:

• Payments industry experience preferred.
• Exhibits the ability to act as a Lead or Mentor for others.
• Process improvement driven.
• Proven ability to elevate knowledge as a SME of processes, services, industry regulations, technical aspects etc.

All your information will be kept confidential according to EEO guidelines.