Common Purpose, Uncommon Opportunity

Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy.  Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Who you are:

You are a leader with a strategic mindset and a proven ability to lead and execute a wide variety of strategic initiatives and programs chartered with positioning Digital & Mobile Product Development (DMPD) to successfully deliver on its commitments, engage, recognize, and develop its managers and team members, and engender a culture that best supports our mission, vision and values. You have proven yourself as professional who is agile, flexible, and able to thrive in fast-changing and undefined situations. Outstanding interpersonal skills, communication, and leadership skills will be critical to your success, as will your ability to build rapport, get things down through influence, and establish and maintain credibility with our leadership team, managers, team members, and multiple stakeholders – up, down, and across the organization.

Who we are:

Digital & Mobile Product Development (DMPD) is a globally-distributed division of over 650 team members within Visa’s Technology & Operations organization. We are responsible for developing and managing end-to-end technology solutions that promote growth of digital commerce and mobilization of payments in emerging and developed markets.

Key responsibilities of the role:

The Director will report to the head of DMPD Portfolio & Business Management. This position will work closely with DMPD’s Leadership Team, as well as with leaders from across DMPD’s product development verticals, architecture, platform, and integration and support teams, as well as with leaders on other Technology & Operations teams, as well as with those in partner organizations, including Product, Human Resources, and other support organizations. The successful candidate will
demonstrate the ability to plan, define, manage, and deliver high visibility programs/projects in a timely manner. This person will strategize, plan, and execute initiatives as it relates to Digital & Mobile Product Development across all locations. Responsibilities include:

• Strategic Program Management: Lead and manage strategic and internal programs, demonstrate a sense of urgency and ownership to drive programs and projects to completion and be successful in a collaborative environment. Plan and conduct kickoff meetings; define scope; develop detailed baseline project plans; track and manage programs and projects to successful completion; communicate status, issues and risks to project stakeholders; provide leadership to cross-functional project teams, and maintain project documentation. Organize and develop implementation strategy and roadmap for large and complex business and technology initiatives.
  

• Champion Employee Engagement and Diversity Programs: Lead DMPD’s efforts to significantly improve and drive employee engagement, including advancing improvements in tools and processes, rewards and recognition, people management, and organizational culture. Collaborate with leadership and management on the development of action plans for responding to feedback received in Visa’s annual employee engagement survey and divisional surveys, ensuring plans are put into place, tracked, and measured against.  Also, provide program leadership support for DMPD’s diversity and inclusion initiatives and efforts consistent with Visa’s strategies and goals.
  

• People Management Programs: Develop and administer internal programs designed to ensure our managers have the training, tools, skills, and support they need to be effective people managers in partnership with Visa University, Human Resources, the Diversity & Inclusion team, and other partner organizations. Plan and administer the monthly Managers’ Meetings, ensuring agendas are meaningful and productive, meetings are well facilitated, and action items are communicated and tracked.

• Leadership Team and Extended Leadership Team Programs and Forums: Build and administer frameworks and operating rhythms for DMPD’s Leadership Team (SVP and his direct reports) and the Extended Leadership Team (Leadership Team and their direct reports).  This includes planning semi-annual leadership offsite events and other forums to ensure alignment across DMPD’s leaders.

• Innovation Programs: Provide program management and operational support to DMPD’s various innovation programs (e.g., iCube), forums and activities in partnership with DMPD’s leadership and extended leadership teams. Serve as liaison with the office of the EVP of Technology & Operations for programs where DMPD serves as co-manager or participant (e.g., Hackathons).

• Operational Alignment: Work closely with all functions to align operations with strategy. Effect results by maneuvering through appropriate formal and informal organization channels.
  Influence across all levels.
  

• Operating Rhythms: Create and manage effective, scalable processes to manage operating rhythms such as operating reviews, staff meetings, global visits, and operating excellence processes. Will work on complex issues where analysis of situations or data requires an in-depth knowledge of DMPD, its products, partners, and processes.
  

• Internal Communication: Partner with our Director of Communications, leadership team, and managers to prepare presentations for executive business reviews, road shows, All Hands, and other forums. Plan and execute executive communications and key messages delivered to internal and external audiences.

• Minimum 8-10 years of progressively responsible experience in directly relevant senior roles in business and technical program/project management, product development, business planning and operations, chief of staff, organizational development, and/or technical product management and support, preferably in a global technology company or technology division of a global financial services company.
  
• BA/BS degree is required with preference for degrees in Business, Computer Science, Engineering, or related fields. Master’s degree is a plus.
  
• Demonstrated advanced effective project and program management skills, with the ability to define scope, develop and drive project delivery vs. an established schedule, and manage interdependencies, risks, and issues on initiatives. Experience ideally spans a broad range of business and technology programs and initiatives, including product development and management, process improvement, innovation, professional development, employee or human resource programs, and rewards and recognition.
  
• Significant experience working closely with executives and senior leaders in support of strategic programs, and business planning and operational activities.
  
• Strong business expertise, keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and governance deliver business and customer value.
  
• Outstanding communicator with excellent presentation and strong written and oral communications skills. Expert ability to develop a wide variety of written content for a broad range of stakeholders using a wide range of tools and channels.
  
• Excellent facilitation, collaboration and teamwork skills with demonstrated ability to gain trust,
  secure buy-in and influence change at all levels.
  
• Strong analytical, strategic-thinking, and problem-solving capabilities, with ability to distill
  technical information into stories for a variety of audiences.
  
• Data driven mindset, with ability to design surveys, capture metrics and data, and leverage data and
  analytics to measure program effectiveness and progress.
  
• Advanced proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, Visio, and SharePoint) required. Experience with Salesforce Chatter and Photoshop, a plus.
  
• Experience in event planning and management, including leadership offsites, employee forums and
  feedback sessions, social and recognition events, etc.
  
• Self-starter with a demonstrated ability to thrive in a team-based environment that is fast-paced, rapidly changing, and service-oriented.

All your information will be kept confidential according to EEO guidelines.