Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.

Visa's Global Business Continuity (GBC) Team protects corporate assets from significant business interruptions by optimizing risk management and building operational resiliency. The Global Business Continuity team is comprised of three verticals including Crisis Management, Business Continuity and IT Disaster Recovery.

As part of the Global Business Continuity organization, the Crisis Management function is responsible for identifying, structuring, developing, exercising and maintaining crisis management teams and plans for both life safety and business incidents. This is an individual contributor role, which is responsible for facilitating unique and complex incidents that have a broad impact on the business. Although this position has no direct reports, it will frequently lead senior, internal, cross-functional teams and/or manage work through vendors.

The Director of Crisis Management possesses key Visa business knowledge and is capable of developing and managing key internal stakeholder relationships and with public agencies, externally.

· Position requires 24/7 availability for incident management and the ability to travel
10-25% of the time

· Works closely with cross functional management teams to define, develop and implement new business incident response plans and site emergency response plans

· Demonstrates a strong understanding of Visa business in a number of key areas: Authorization/Network, Clearing and Settlement, Customer Service, etc.

· Partners with Country Managers, Office Response Teams and Security and Safety to ensure alignment and consistency in emergency preparedness training and support of internal customers using our services

· Partners with Global Operations Service Desk and Business Owners to design, implement and maintain response protocols that are aligned and add value to key stakeholders

· Develops and implements processes and procedures to assess, monitor and remediate risk and compliance related issues

· Leads business requirements development for current and future crisis management tools

· Acts in a back-up contact for specific crisis management teams and plans including emergency response activities

· Provides leadership to ensure training of crisis management team members is consistent, timely and thorough

· Provides input into the design and implementation of general marketing and promotional materials to ensure increased awareness of the GBC program

· Creates data points into the GBC risk management activities, including quarterly dashboards, metrics and reporting

· Ensures appropriate end to end project management including the exercising and implementation of new plans or protocols with key Operations and CSS stakeholders

· Assists in conducting key stakeholder exercises , presentations, seminars and workshops

· Is a leader, self-motivated, and demonstrate the ability to influence and communicate effectively across functional lines to ensure all participants and stakeholders deliver according to requirements and schedule

· 5-7 years of experience in a Business Continuity/Crisis Management/ITDR and/or Visa technical development function.

· Bachelor's Degree; Master's Degree preferred

· Experience working with Senior and Executive management in a consultative and/or advisory capacity

· Strong interpersonal and indirect influencing skills, with a demonstrated ability to gain the confidence of individuals at various organizational levels

· Significant technical knowledge of payment processing systems including: Clearing and Settlement, DPS, VisaNet, VIP (Authorization) and/or Information Security protocols

· In-depth experience with CM at a similar company or within a similar industry.

· Demonstrated experience complying with audit and legal requirements as well as project management with expertise in Microsoft Project

· Background and experience with audit and risk practices

· Background and experience in development of complex financial systems

· Excellent verbal and written skills and a proven track record in project management and facilitation

· Willingness to do what it takes to contribute to the success of the team and the success of the team and the company

· The candidate must have a high level of self-motivation, initiative and operate effectively as a team player across multiple business units

· Advanced working knowledge of MS Office (Word, Outlook, Excel, PowerPoint, SharePoint and Project)

All your information will be kept confidential according to EEO guidelines.