About Visa:

Common Purpose, Uncommon Opportunity.  Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and
the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Imagine yourself as part of a team that is transforming the learning culture of Visa. Over the last 2 years Visa University has built a digital learning campus, accessible by over 14,000 global employees, and two physical learning campus’… and we’re still only just getting started. You’ll play a key role in assessing the learning effectiveness of our team’s efforts and in demonstrating the impact of the Visa University team worldwide.

This is an incredible opportunity to shape some of the most highly visible initiatives inside one of the world’s most valuable brands. The opportunity will allow you to be creative, strategic and impactful. It will also test your ability to thrive under the pressure of intense expectations and a multitude of critical stakeholders, and ultimately be a rock star in a company where industry leadership is the norm.

The timing for doing this work at Visa has never been better. We have the backing of our CEO who has placed learning and people development as a top priority for the company’s agenda.

About You: Mindset and Attitude

• You are passionate about measuring learning and using the data to tell a story that will prove and improve the impact of Visa University
• You are resilient and flexible – you perceive false starts, changing priorities and constructive feedback as opportunities, not setbacks
• You are curious and broad in your orientation: you are knowledgeable and up-to-date not only on what’s current in talent and leadership development, but also like to understand the industry and business environment in which you operate
• You are comfortable operating in both the strategic and the tactical and can constantly switch between the two
• You keep the learner experience front-and-center in everything you do
• You have a global mindset – you take genuine interest in other cultures, do not suffer from “HQ syndrome”, and embrace the need to operate with cultural norms and in time zones other than your own
• You are action-oriented and adept at dealing with ambiguity
• You are a team player: skilled at developing relationships across levels and geographies, enthusiastically roll up your sleeves, and willing to pitch in where necessary

About Us:

• Visa University is an integral part of life at Visa where every employee, regardless of level and location, has access to a wealth of learning resources to grow themselves as well as their impact within the organization
• We are a startup within a large, global organization
• We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners
• We combine rigor, data and subject matter expertise with intuition and common sense for what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes

If you like what you see so far and think you’re a fit – keep reading. You are almost there.

Key Responsibilities:

1. Evaluate courses to improve the quality of learning products: You will use your understanding of course development and your assessment expertise to measure course effectiveness, knowledge retention, and behavior change of our learners to support the development of current and future learning products.

2. Prove the business value of Visa University: You will grow our current tools, and set future strategy, for measuring and demonstrating learning impact/ROI to senior leadership. You often only get one slide to do this, so expert skills for designing fit-for-purpose dashboards along with the capability required to wrangle the data that drives them, is a core requirement of the role.

3. Develop and grow key relationships: Our team supports other functional teams in learning. We have lots of partners and stakeholders who need our help in shaping their own story for measuring and demonstrating learning impact. Although this is an individual contributor role, you will have a unique opportunity to create and grow strategic relationships, which in-turn will help you have impact and shape learning at Visa beyond the immediate team.

4. Advance the strategy of learning and talent analytics: The more we advance learning, the more data we capture. In addition to data from evaluations, our learning management system, our digital campus and learning operations, we have access to broader HR data such as, HR demographics, performance management, employee engagement results etc. You will help define and direct a strategy for integrating this broad data to help guide Visa University to what’s next: New products, new tools and technology, the next stages of learning effectiveness and behavior change, learning value, and learning product design.

• Master’s degree in education, learning sciences, or organizational development
• Minimum 3-5 years of experience in evaluating learning and development or equivalent in a corporate environment
• Track record of specializing in measuring learning within a broader understanding of the entire L&D function; skill at synthesizing input from a variety of sources and making an informed recommendation
• Strong business acumen, analytical and problem-solving skills
• Experience with influencing instruction design and developing fit-for-purpose dashboards
• Experience with evaluating a variety of learning modalities: both instructor-led and online
• Strong project management skills to lead a concept from inception to execution
• Poise at engaging and developing collaborative, productive relationships with business and HR stakeholders alike
• Strong written and oral communication skills: polish in and experience with presentation

“Visa will consider for employment qualified applicants with criminal histories
in a manner consistent with the requirements of Article 49 of the San Francisco
Police Code.”